Internal Trainer 8/31/2016

MedEvolve Little Rock, AR

Company
MedEvolve
Job Classification
Full Time
Company Ref #
29379012
AJE Ref #
576045590
Location
Little Rock, AR
Job Type
Regular

JOB DESCRIPTION

APPLY
JOB TITLE: RCM Internal Trainer

DEPARTMENT: RCM

LOCATION: Little Rock, AR

MANAGER: VP, Revenue Cycle Management

FLSA STATUS: Non-Exempt

TRAVEL REQUIREMENTS: up to 5%

POSITION SUMMARY: The Revenue Cycle Management (RCM) Internal Trainer is responsible for facilitating the efficient onboarding of new employees by providing software application as well as RCM process and protocol training. This position will also keep current employees up to date on new functionality and most efficient practices to continually maintain workflows that meet performance and quality assurance benchmarks.

RESPONSIBILITIES:

*

Understand all aspects, and the impact of each, of the RCM lifecycle
*

Collaborate with RCM leadership and employees to conduct needs assessments for employees to gain knowledge of work situations requiring training and to better understand changes in procedures, regulations, business initiatives and technologies.
*

Develops training materials and content, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works for the MedEvolve application, 3rd party applications, and RCM processes
*

Formulate teaching outline and determine instructional methods such as individual training, group instruction, meetings and workshops.
*

Coordinate training schedule with the hiring and training demands as well as scheduling ongoing training for current employees
*

Conduct training sessions covering specified areas such as on-the-job training, refresher training, etc.
*

Test trainees to measure progress and to evaluate effectiveness of training.
*

Report on progress of employees under guidance during training periods.
*

Monitor methods used by employees and make on the spot corrections.
*

Keep current on new and upcoming product enhancements/functionality and instructional methodologies
*

Aid in development of, train and document application best practices based RCM processes and client protocols.
*

Assist employees with problems regarding application functionality and "how to" perform specific tasks
*

Other duties as assigned

QUALIFICATIONS:

*

Minimum 5 years of relevant experience of OR combination of degree from an accredited college and 3 years of experience
*

Know how to read and understand an EOB.
*

Systems application super user
*

Strong time management skills
*

Excellent communication and presentation skills
*

Highly detailed
*

Strong computer skills
*

Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
*

Must have the ability to exercise a high degree of diplomacy and tact
*

Must be highly flexible; able to accommodate changing needs of the department.
*

Must be a self-starter, motivated and have the ability to multi-task.
*

Ability to understand and follow instructions.

PHYSICAL ELEMENTS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*

Regularly required to sit, talk, and hear
*

Occasionally required to stand and walk
*

The noise level is usually moderate