JR Application Analyst - Healthcare

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POST DATE 9/11/2016
END DATE 10/10/2016

Digital Intelligence Systems, LLC Durham, NC

Durham, NC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Snapshot

CATEGORY: Health Care

EXPERIENCE: Not Specified

CATEGORY: Health Care
EXPERIENCE: Not Specified

Job Description

This is a direct hire opportunity with a prestigious organization in the Durham area. This is an excellent opportunity to get your foot in the door with a highly collaborative team and influential managers. Epic experience is not required, please apply if you have build experience with HTML and reporting/or web development!

The Application Analyst is primarily responsible for the development, product design, testing cycles, training, deployment, and post-implementation support, Epic MyChart and MedLink applications. This includes planning for, performance of, and managing tasks associated with the use of the application, and supporting MyChart users EHR environment. This analyst will work closely with other members on a team that is responsible for building and supporting the MyChart and MedLink applications, and this team is responsible for deploying the electronic health record to newly acquired and newly affiliating clinics through the connect process. This team works cross functionally to develop team members by growing skill sets and supports each other through increasing individual expertise and increasing contribution of individual team members in an effort to enhance the expertise and performance of the team overall. Teamwork is essential on this small but important team.

This team is responsible for creating and building a modern digital presence to allow patients to effectively interact with the health system and their providers in new and exciting ways. We will be integrating with wearable devices and evolving technology to import clinical data in new and expanding ways. This team is responsible for a tremendously important patient portal that helps to differentiate us from others.

Level 1

Will be required to obtain Epic proficiency and/or certification through a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, multiple project assignments and competency exams Interprets and analyzes systems, data, and information with necessary support and supervision Implements applications, tools, processes and structures that assist end users with the management of the application to enhance the patients' experience and active participation in their health and health care

* Provides systems support, including troubleshooting and the configuration and testing of software

* Ensures security of technology solutions with necessary support and supervision

* Participates in planning and providing customer training sessions on system use or revisions of the application

* Assists in making oral and written presentations to project teams and management

* Completes moderately complex tasks and portions of larger information system projects with direction Identifies internal resources to build project team performance

* Updates system, operational and department documentation

* Recommends areas for process improvement

* Perform other related duties incidental to the work described herein

Level 2

In addition to the duties described for the Level 1, the Level 2 will:

* Provide identified liaison services between Epic and identified Maestro Care Ambulatory EHR application, deployment and development staff.

* Assist in the creation and execution of deployment tasks, clinical workflow interpretation, and participate in Ambulatory EHR application build, testing and support.

* Advise and assist with educational issues, including cross-training of team members, end-users and Service Desk via face-to-face, via phone or email and via training classes.

* Act as a MyChart application expert for base functionality.

* Update test plans to account for testing of new features with all releases.

* Assist in the design and specification of bug-fixes to ensure they meet the needs of the environment, as well as participate in design sessions and review of specifications for new features and enhancements in the EHR.

* Update test plans to account for testing of new features with all releases.

* Work with others on the Application Support team to support maintenance of user access to EHR systems.

* Provide both business and after hours on-call support for issues pertaining to production: including the analysis, implementation of approved changes, analysis of new functionality, coordination of software release updates, system testing and interface enhancements

* Participate in planning and development of strategies to market the MyChart application to the end using audience (patients), including analysis of how patients interact with the MyChart platform to enhance their health and health care delivery experience.

* Proactively complete assigned Maestro Care application deployment(s), management and testing tasks within defined timeline

* Build, test, and debug Epic application(s) to ensure the system meets end user requirements

* Responsible for writing and executing test plans, documenting and resolving defects within Quality Center

* Document system and user procedures as necessary within ServiceNow

* Makes oral and written presentations to project teams, management, and other departments

* Identifies areas for procedural improvements.

* Provides detailed specifications describing functions to be automated

* Works closely with report writers to ensure all operational and regulatory reporting needs are met

* Provides oversight within identified development and production support meetings, reviews, and design sessions as assigned

Job Requirements


LEVEL 1: Customer service, Critical thinking, Statistical reporting, Data coding - general Data analysis and trending, Effective oral and written communication, Application configuration, User technical support/training, Ability to translate business process into a technical solution
LEVEL 2: In addition to the KSAs described for the Level 1, the Level 2 will demonstrate: Knowledge of project management to manage deliverable's, Design specifications for information systems Implementation of information systems, Maintenance of information systems, Quality assurance (may be required), Adult learning and training methods
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.