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Keyholder - Store

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POST DATE 9/11/2016
END DATE 12/9/2016

L'Oreal USA Torrance, CA

Torrance, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


Urban Decay Cosmetics is seeking a Key Holder to join our team for our new Freestanding Store at Del Amo-Torrance, CA.

The Key Holder is responsible for the opening and closing the duties of the store, and supervising the Store in the absence of Management. Ensures optimal customer service is provided to the store guests and clients, while driving sales revenue to exceed budget. This individual must be able to work with a variety of people and is responsible for leading and influencing the team to meet/exceed sales budgets through their leadership, which includes: Training, Motivating and Mentoring. Is responsible for maintaining a neat and organized store, and ensuring a positive / upbeat environment.


Ability to create an exceptional consumer experience through motivating, training and influencing sales people to deliver exceptional service while selling Urban Decay Cosmetics by sharing knowledge, as well as coaching and teaching about the brand, the products and make-up application technique. This includes but isn t limited to: planning and executing successful events, selling product, building the sale through make-up application, maintaining cleanliness standards, respecting store standards and following policies and procedures. Maintain a positive and happy work environment at all times.


Lead by example demonstrating the URBAN Selling Method and hold team accountable to optimal selling and service standards


Review and analyze daily, weekly, Monthly, Quarterly, and Year to Date (YTD) / Annual budget achievement. Tracking performance on the Seasonal Sales Tracker


Maintain adequate selling floor supervision and contribute to the store s daily sales performance


Assigning a MOD (Manager on Duty) for floor Supervision coverage


Recruit diverse individuals with a compliment of both internal and external talent


Partner with Store Management to ensure that all employees adhere to Store Operations and Loss Prevention policies


Partner with Store Manager to manage Employee Relations issues and ensure compliance with all employment laws and company guidelines


Effectively execute visual directives, education selling tools and customer service standards


Maintain continuous communication between retail store team, and Management Team


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:


Strong ability to know how and when to lead and be a team player

Excellent make-up application and artistry skills

Very good verbal communication skills, strong written communication skills

Solid time management and prioritization skills

Excellent coaching, mentoring and teaching skills

Strong ability in developing and leading a team


While performing the functions of this job, the employee is regularly required to stand; talk or hear, handle or feel objects or tools. The employee frequently is required to walk and bend.

The employee must occasionally lift and/or move up to 40 pounds.


Education/Experience/ Licenses or Certificates:

2 years experience in leading, coaching and managing a sell through team


Intuitive ability to learn and master running a POS (cash register) MARS

About Urban Decay Cosmetics

Our story opens in the mid- 90s, when pink, red and beige enslaved the prestige beauty market. Flying in the face of this monopoly, Urban Decay unleashed a line of lipsticks and nail enamels inspired by seedier facets of the urban landscape. The vibe since day one* Beauty with an edge .

While we ve grown like crazy since then, we haven t stopped experimenting. We now offer an endless array of high-performance cosmetics, from velvety-soft shadows (including some of the industry s bestselling palettes) and creamy, badass lipsticks to weightless complexion products and high-tech setting sprays to make your makeup last all day.

Urban Decay is the leading, trend-setting cosmetics company that extends employment opportunities to those individuals who are just as passionate about working in the industry as we are. Our company's success and growth allows us to search for highly talented and extremely dedicated individuals who are eager to join our team.

We are part of the L'Or al group. Find out more about our parent company online at:

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.


L'Oreal USA, Inc. manufactures cosmetics for consumer and professional markets. It offers skincare, hair care, hair color, makeup, perfumes, and fragrance products. The company also provides skinceuticals, shampoos, and sun care products.

It offers its products through pharmacies, retail locations, and Internet, as well as through a network of suppliers. L'Oreal USA, Inc. was formerly known as Cosmair, Inc and changed its name to L'Oreal USA, Inc.