Keyholder, UGG

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POST DATE 9/16/2016
END DATE 11/11/2016

Decker Outdoor Aurora, IL

Aurora, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #






Job Duties, Responsibilities and Requirements

The key holder aids in the management of the retail store consistent with the short and long-term interests of the Company, its employees and the local environment in which we work and live. He/she will consistently provide our customers with the highest level of service and assist the Store manager with monitoring sales and performance.

Personnel Development

Instill in employees the meaning and importance of customer service as Outlined in GREAT Customer Service Program by observation, feedback and role modeling exceptional service.

Inspire employees to contribute to the overall productivity of the store.

Delegate the work load appropriately and effectively in the absence of the Store manager

Working with store manager, identify and recruit potential sales and stock candidates to meet the staffing needs of the store and the long range Company objectives.

Promote a positive work environment by recognizing outstanding performance and maintaining a respectful work place.


Assume responsibility for opening and closing the store and securing all assets.

Maintain the store security system, including building security and cash handling.

Be personally available to all customers to communicate and identify their needs and address their questions and concerns.

Assume manager responsibilities in the absence of the Store Manager.


Ensure company policies and procedures are communicated in a timely manner and adhered to accordingly.

Assist the Store manager in achieving the fiscal business plan by daily monitoring and execution of sales and productivity plans.


Proficient in Microsoft Applications

Ability to effectively prepare and present information and respond to questions from management, clients, and other employees of the organization.

Effective empowering communicator, good problem solver

Knowledgeable in current trends

Innovative manager with people & processes

Sets plans & objectives, clearly delegates tasks. Develops, manages and trains direct reports.

Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities

Excellent verbal and written communication skills and problem solving abilities

Excellent team-building, project management and organizational skills

Ability to multi-task in a fast paced environment

Exceptional attention to detail

Valid Drivers License

Education & Experience


Associates, , Required

Work Experience:

Years of Experience, 02-04, Required