Kronos Consultant 8/28/2016

vTech Solution Inc. Columbus, OH

Company
vTech Solution Inc.
Job Classification
Full Time
Company Ref #
29268828
AJE Ref #
576010376
Location
Columbus, OH
Job Type
Regular

JOB DESCRIPTION

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JOB TITLE: KRONOS CONSULTANT

LOCATION: Columbus OH 43055

DURATION: 12+ months (Strong possibility for an extension)

KRONOS WORKFORCE CENTRAL SPECIALIST

RELEVANT EXPERIENCE MANDATORY:

* 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
* Experience with large workforce use of Kronos (i.e. over 10,000 employees)
* Experience supporting Kronos for union/bargaining unit workforce

PREFERRED:

* WFC Configuration and alignment with Organization Pay Rules
* WFC Mobile Application Support
* Time Clock Management/Management of Time Cards

o Intouch

o Series 4000

o Other time capture devices

* Integration to PeopleSoft Application

o BizTalk

o Workforce Integration Manager

* WFC Architecture and Technology support including SQL Server database support
* Public Sector experience
* Application management/outsourcing experience
* Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
* Excellent verbal and written communication skills
* Ability to interface and resolve issues across all levels of an organization
* Writing WFC reports

PREFERRED EDUCATION

* 4 year college degree
* Project Management Professional (PMP) certification
* Kronos WFC training courses (please list)

ROLE DESCRIPTION:

* Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
* Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
* Consult on application aspects of break/fix approaches and planned enhancements
* Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
* Work to understand customer issues and communicate these issues to various stakeholders
* Maintain the Kronos Workforce Central Operation Processes
* Proactively identify and implement service improvements in operational delivery processes
* Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
* Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
* Document results of analysis in Event / Incident Management database
* Help drive Kronos Workforce Central performance improvements
* Assist in validating Kronos Workforce Central contract performance
* Customize Kronos software to meet the State's needs
* Program SQL based queries and views to develop interfaces and customized reports
* Provide program specific training and follow-up support for new agencies
* Develop documentation for the configuration of the software based on discovery and union contracts
* Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software