L3 Help Desk / L2 Desktop Support - up to $50,000

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POST DATE 9/12/2016
END DATE 10/24/2016

AppleOne Oak Brook, IL

Oak Brook, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Required Licenses/Certifications
Min Salary
Max Salary
Salary Unit
per year


This Position Reports to (title): IT Technology Manager
Pay Range: $23-$25/hr DOE
Location: Oak Brook, Illinois 60523
Employment Status: 6-month Contract to Hire

In this role, you will provide phone / remote support (50%) to users in other offices national wide and also desk-side support (50%) to C-level and management-level end users in headquarter. This position is highly focused on excellent customer service .

Principal Responsibilities:

? Responsible for overall help desk and desktop support of local and remote systems
? Responsible for troubleshooting and resolving hardware and network issues
? Responsible for completing and filing systems-related documentation
? Must maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems

Daily / Periodic Tasks:

? Provide Level 2 support for corporate networks, systems, and applications
? Participate in after hours? on-call rotation
? Provide phone support for remote users and staff in remote offices

Key Competencies:

? Tech support in fast-paced enterprise environment.
? Proficient with phone support and remote support handling high-volume user inquires.
? Troubleshooting MS Office Suite 2010/2013 especially Outlook.
? Experiences of imaging and reimaging PC and Windows 7.
? Experience in Microsoft OS.
? Knowledge of network support.
? Data entry, quick learner, Attention to detail, strong communication skills,

Required Skill Set:

** Proficient with MS Office and Microsoft Workstation operating systems as well as Windows W2K/W2K3 domains.
** Minimum 3 years of Help Desk / Desktop Support experience in computer/network support in a Microsoft environment.
** Knowledge of current technological developments/trends.
** Strong organizational, interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
** Ability to interpret, adapt, document and apply guidelines and procedures.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience:

Must be able to pass background check and drug test