L2 Production Support Specialist (Mid-Sr)

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POST DATE 9/13/2016
END DATE 10/11/2016

CGI Troy, AL

Company
CGI
Job Classification
Full Time
Company Ref #
5d1222755
AJE Ref #
576166439
Location
Troy, AL
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Associates Degree

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Job Description:

L2 Production Support Specialist (Mid-Sr) Position Description CGI is looking for a production support IT Support Specialist to plan, perform, and manage low to medium complexity production support tasks and activities which require deep subject matter knowledge of business processes or specific applications in addition to knowledge regarding general application and infrastructure support (incident, change, problem management, controls, monitoring production processing) and ITIL framework. Your future duties and responsibilities Works on planning and execution of change, problem, incidents, production processes, controls and service requests May create and develop software solutions to application errors reported Escalates unresolved issues to proper personnel. Provides mid-level to senior-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training. Required qualifications to be successful in this role Skills Experience in providing support for Java, Oracle, or custom applications on a UNIX platform. Excellent knowledge of UNIX and SQL. Experience with Autosys or similar product. Excellent problem solving and analytical skills Ability to troubleshoot complex issues Excellent written and verbal communication skills Good organization and communication skills. Strong aptitude for attention to details. Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite) Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing) and ITIL framework, knowledge management system, contract metrics and SLAs, Remedy, Service Now and OPSPortal Subject matter expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc Subject matter expertise in application support and business operations in banking and financial services supporting functions such as trading, payments, prime brokerage, mortgage processing etc.Education and Experience Requirements Minimum of an Associate degree in Computer Science, Information Systems, Mathematics, Engineering or related field Minimum one year direct experience with application or infrastructure operations and support in a banking or financial services environment or two years direct experience providing application production support in any other industry. Two years of experience in IT support role may be substituted if the degree is not in technology or mathematics At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. Skills AutoSysSQLUnix Reference 458563

Company Description:

At CGI, we are a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.