Labor Relations Manager

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POST DATE 9/15/2016
END DATE 10/12/2016

Mandarin Oriental, Washington DC Washington, DC

Washington, DC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Hotel Set at the heart of the US capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation's most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and the seat of power. Strategic Intent It is the mission and intent of this position that the incumbent will assist the Director of Human Resources in taking responsibility for all aspects of the Human Resources Department. Scope of Position The Labor Relations Manager is responsible for, but not limited to, the contributions to the successful operation of the human resources department with a focus on labor and employee relations. Organizational Structure The Labor Relations Resources Manager will report directly to the Director of Human Resources. Duties and Responsibilities Major responsibilities: Responsible for the monitoring and administering of day-to-day Labor Relation matters in accordance with Mandarin and local standards, including, but limited to providing guidance and interpretation of Colleague handbook and Collective Bargaining Agreement, work with managers on investigations and collection of facts, participating in grievance and colleague dispute resolution meetings. Assist HRD in all union matters inclusive of mediation meetings, arbitrations, etc. Helps to promote a harmonious relationship with the Hotel, its colleagues and Local unions. Ensures that the working environment for all colleagues complies with Federal and State standards and obligations. Assist in the coordination and implantation of all colleague recognition programs and events. Provides training and day to assistance on CBA and policy application for operational managers Reviews and oversees the successful application of SOP's and policies within operating departments. Maintain and update policies, procedures and contingency plans. Active role in the delivery of MOHG Employee Opinion Survey. Assist HRD in the preparation of all necessary reports to MOHG (Group Director of Human Resources) turnover/retention, etc. Assists the HR Team in the oversight and the coordination and planning of the colleague functions such as, but not limited to, monthly themed luncheons, holiday and appreciation parties. Involvement in the local community. Other duties: Assist with Generalist disciplines and the rest of the team members in HR to ensure a smooth and functioning HR operation Assist the L&D Manager and Quality Assurance team in training and development initiatives. Assist in both the on-boarding and orientation of all new hires. Assist with strategic planning Ensure security and confidentiality of all information throughout the hotel. Maintain a good working relationship with other departments. Set example for all colleagues to emulate by complying with all hotel policies and procedures. Perform a variety of other duties as assigned and responsibilities as requested. Financial responsibilities: Assist with the hotel's overall financial performance. Maintain all costs that potentially effect bottom line Requirement on Core Competencies The incumbent will require the following personal attributes: Delighting our Clients Awareness and sensitivity to the concept of luxury and quality. Responsive and genuine with customers. Incorporates customer information as part of strategy. Understands the value of employees, customers and profit link. Sustains performance. Can use planning tools in relation to customer needs. Confident with customers. Promoting a Climate of Enthusiasm Communicates a compelling vision. Inspires co-operation and commitment. Adapts managerial style appropriately. Actively listens and builds on other ideas. Effectively understands and uses resources. Is culturally sensitive. Negotiates effectively. Excellent written and verbal skills Being the Best Has energy and drive. A sense of urgency. Motivates others to provide quality standards. Communicates clearly and persuasively. Open to feedback and learning. Delivering Shareholder Value Achievement orientated. Makes things happen. Has presence. Has positive impact and influence. Uses financial and other analytical framework. Generates, innovative options. Adapts plans to suit change. Builds long term brand loyalty. Seeks continuous improvement opportunities. Playing by the Rules Takes a helicopter view and keeps in focus. Understands and knows the business market. Clearly understands effective operating of a hotel. Develops and implements strategy. Adapts strategies to changes. Aligns plans to strategies. Continuously seeks new opportunities. Acting with Responsibility Operates ethically. Removes blockages. Understands and uses performance management. High level of personal integrity. Balances the needs of fellow colleagues and the company Establishes accountability for self and others. Can identify core issues and problems. Balances intuition and good business sense. Takes and manages risk and change. Emotionally stable and mature. Accepts feedback. Coaches others. Manages responsibilities. Requirements Mandatory A minimum of 2 years in Human Resources management. Prior experience in a Service Union environment, preferably the Washington, DC Market Must possess excellent knowledge of all departments internally. Must possess ability to coordinate with multiple tasks. Must possess strong problem solving skills. Computer literacy to include: Microsoft Word, Excel, PowerPoint, Microsoft Outlook, etc. Excellent communication skills both written/verbal. Requires high levels of interaction with all members of staff. Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions. Possess high degree of stamina, agility and flexibility Able to present themselves with an uplifting personality as well as presenting a high degree of confidentiality Desirable Experience in a luxury hotel/resort and or unionized full service hotel environment strongly prefer(ref. 48360)