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Lead Business Systems Analyst

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POST DATE 8/11/2016
END DATE 10/18/2016

Tufts Health Plan Watertown, MA

Watertown, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


The Lead Business/Systems Analyst collaborates with other members of the department, IS and the Business to identify problems and needs of the organization, collect, analyze, and document business requirements, information system recommendations, and process improvement recommendations. This individual participates, leads and in some cases manages the planning and implementation of proposed recommendations and system changes. They act as liaison between developers and users.

The Lead Business/Systems Analyst performs with minimum supervision, in which the supervisor sets the overall objectives and resources available. The employee develops and proposes deadlines, projects and work to be done, and validates with the supervisor. The employee plans and carries out the assignment, resolves most of the conflicts, coordinates work with others and interprets policy on own initiative. The employee keeps the supervisor informed of progress, potentially controversial matters, or far-reaching implications

EDUCATION: (Minimum educations & certifications required)

* Advanced Degree preferred with at least 7 to 10 years experience in a functional business area, preferably in a healthcare insurance environment

EXPERIENCE: (Years of experience)

* Minimum of 5 years experience with SDLC methodology and Customer Relationship Management (CRM)
* Significant analytical experience related to business/systems analysis and process improvement in complex situations
* Advanced knowledge of health insurance/managed care and related technology market and products
* Advanced technical knowledge of multiple platforms and related applications and how they interact, including ability to visualize and document how changes from one system affect another
* Experience in development of complex systems integration
* Advanced understanding of web technology
* Advanced skills, knowledge and experience in using business analysis techniques and tools and the ability to mentor and coach team members in their use

SKILL REQUIREMENTS: (Include interpersonal skills)

* Apply business requirement collection methods and skills on complex initiatives with advanced proficiency
* Use one or more of the following techniques, or other techniques as appropriate: business modeling, entity relationship modeling, logic/data flows, narratives, data structures, screen layouts, data dictionaries, and forms
* Conceptualize and envision the impact of change, and propose new ways to do business
* Demonstrate advanced skills with Microsoft Office Suite including, but not limited to: Word, PPT, Visio, Excel, Project and ACCESS
* Exhibit highest competency with applying Project Management techniques, tools, and methods including managing scope, deliverables, project plans, and schedules
* Lead/mentor team members on root cause and impact analysis, interviews, focus groups, and other data gathering on large, cross functional or complex initiatives
* Demonstrate skills in using SQL or similar querying tools to write queries for data extraction and reporting
Proficiently apply Use Case methodology

Interpersonal skills

* Demonstrate expertise and management in applying the CRM model and managing senior level customer expectations
* Able to act with well-developed interpersonal skills in the capacity of liaison by maintaining and supporting customer relationships, acting as a customer advocate within the IS organization and handling pressure calmly and proactively in difficult situations
* Demonstrate advanced negotiation and influencing skills in managing team members, stakeholders and vendors
* Apply the highest-level oral and written communication skills to independently relate to Tufts HP staff and management, including:
* Work objectively with highly confidential information
* Effectively facilitate planning and review sessions with senior management
* Synthesize large amounts of information and tailor the message to the audience in both verbal and written communications
* Demonstrate advanced group facilitation skills and the ability to influence without authority
* Develop and create senior level presentations, including executive summaries
* Demonstrate the highest-level presentation skills
* Effectively manage difficult group dynamics at the senior level to reach a positive outcome
* Able to work collaboratively and cooperatively as a team member, fostering an atmosphere of trust and respect
* Willing and able to train and mentor peers and project team members, and conduct training for end-users
* Able to motivate fellow employees by fostering team spirit, an attitude of cooperation, and a commitment to the Organization
* Demonstrate proven ability to manage multiple priorities and meet deadlines, and prioritize team members work as required
* Confidently be able to represent management of the department as delegated
* Must be flexible, a proponent of, and quickly assimilate change

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


Founded in 1979 as a non-profit health maintenance organization (HMO), Tufts Health Plan is one the country's largest HMO offering a full array of healthcare coverage options to individual consumers and employer groups. Tufts Health Plan has received high marks for its quality from a variety of third parties including U.S News & World Report and Newsweek.