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Lead Coordinator, Field Operations

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POST DATE 8/19/2016
END DATE 10/16/2016

DiversityWorking Irvine, CA

Irvine, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


MetroPCS provides the freedom and convenience of unlimited, no-annual-contract wireless services on a nationwide 4G network for a flat rate. With MetroPCS, customers get great value and a wide variety of device choices from leading brands. A flagship brand operated by T-Mobile US, Inc. (NYSE:
TMUS), MetroPCS products and services are available online and across the United States through a network of company-owned stores, authorized dealer locations, and leading national retailers.The principal objective is to support authorized dealers, indirect sales teams, & retail stores to ensure maximum efficiency in resolving issues. Assist in continued training for retail and indirect sales channels.
- Experience with successfully handling customer complaints in a high volume, fast-paced environment. Excellent communication skills for internal and external interface. Ability to work with minimal supervision.Complete exchanges for dealers in real time.Respond to customer issues escalated to Regional level.Assist store personnel as needed Track and identify store transaction errors. Provide feedback to stores and dealers from daily finance department reports Reactivation of used phones for dealers Research customer accounts as needed to assist with customer service issues.Assist Regional Manager, Customer Operations in resolving customer problems Assist with employee, Dealer, VIP, Test, and FUT accounts
- Periodically involved in special projects as requested by Operations or SalesWe Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law. .