Lead Housekeeper - Cottages

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POST DATE 9/8/2016
END DATE 10/8/2016

Stonewall Resort Roanoke, WV

Roanoke, WV
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Assist the Housekeeping Manager and Housekeeping Supervisor in maintaining cleanliness and attractive appearance in guest accommodations and public areas in accordance with Stonewall Resort standards. This position will be focused on the cleanliness and maintenance of the cottages. ESSENTIAL FUNCTIONS OF THE POSITION Perform all duties in a professional manner and in accordance with company policies. Flexibility to work a varied schedule due to business levels and industry demand. Follow all safety procedures to ensure a safe working environment Maintain uniform and grooming standards as outlined in employee handbook and departmental training Maintain cleanliness of all cottage areas. Basic knowledge of property layout. Daily inspections of rooms and public spaces to ensure that cleanliness standards have been met. Help supervise activities of the cottage/room attendants. Have full knowledge of cottage/room attendant job descriptions. Basic working knowledge of Maestro. Must be able to input room status, print departure rooms and clear discrepant rooms. Be able to open Housekeeping in the AM and schedule cottage/room Attendants for daily cleaning. Be able to close Housekeeping in the PM and do final daily reports. Daily inspect cottages. Responsible to train new hires and the re-training of the other staff. Replenish cottage supplies as needed. Respond to guest special needs or requests. Conduct daily meeting in the absence of the Housekeeping Manager and Housekeeping Supervisors. Alternating duties between lead and cottage/room attendant is mandatory. Responsible for keeping the housekeeping van clean and neat. Must report any issues with the housekeeping van immediately. Provide assistance in other job classification as determined necessary by immediate superior. EDUCATION, EXPERIENCE AND SKILLS REQUIRED Must have a decent understanding of the English language; effectively communicate with co-workers, guests, conferees. Ability to lift up to 75 pounds. Ability to work varied hours, including holidays and weekends. Knowledge of cleaning. Be able to work independently.