September 15, 2016
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Lead Teller

First Niagara - Old Saybrook, CT

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  • Company
    First Niagara First Niagara
  • Location
    Old Saybrook, CT
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Entry Level (0 - 2 years)
  • Education
    High School Diploma or GED
  • Company Ref #
  • AJE Ref #

Job Description

Job Description

Required Skills:

* High School Diploma or GED required

* Two yearsexperience in a sales and/or service environment

* Two years cash handling experience

* Basic Math

* Communication

* Computer proficiency

* Customer service

* Listening

* Organizational

* Organizational skills

* Sales

The Assistant Teller Supervisor is expected to be a customer experience leader as well as the operational leader of the branch. This position requires the individual to adhere to and support First Niagara Bank's Statement of Values.

Key Responsibilities:


* Lead and Manage the Team to Achieve branch referral goals, striving for platinum

* Identify and convert service to sales opportunities

* Engage in relationship building discussions to uncover and anticipate client needs

* Manage daily activities to exceed goals


* Actively seek opportunities to provide an outstanding client experience to every client you serve, every time

* Get to know your clients to help them to achieve their financial dreams and anticipate their financial needs

* Assist in Coaching the Team to consistently create the FN customer experience

* Take the time to Reward and Recognize the Best in Class performances on my Team


* Assist in clearly defining the priorities of the day in a morning huddle & in updating the whiteboard with daily outcomes

* Treat internal partners as well as you would your best clients! Including expressing appreciation

* Be an effective team member by doing whatever needs to be done


* Assist in leading & managing teller team to achieve established operational, compliance & security standards

* Guide branch on how to be compliant in daily handlings &educate on operational changes as they occur

* Balance work daily

* Maintain operational proficiency in performing client transaction/service

* Must adhere to pertinent laws, regulations, First Niagara's Compliance Policy and external compliance requirements

EEO/AA Minority/Female/Disability/Veteran

20 Main Street, Old Saybrook, Connecticut 06475

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled