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Lender Relations Specialist

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POST DATE 9/13/2016
END DATE 11/1/2016

SolarCity Salt Lake City, UT

Company
SolarCity
Job Classification
Full Time
Company Ref #
R-17794
AJE Ref #
576163458
Location
Salt Lake City, UT
Experience
Mid-Career (2 - 15 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
SOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!





JOB DESCRIPTION

OVERVIEW

Are you ready to do work that matters? Our teams are literally redefining the way the world will use energy in the future. Talented and motivated individuals with creativity and vision thrive in our fast-paced, high growth environment. We are problem solvers, team players and game changers. If this sounds like you, SolarCity just might be the place to make your mark!

SolarCity is looking for a Lender Relations Specialist who will be responsible for ensuring our customer s real estate and financial pursuits are not interrupted by educating the real estate industry about our title recordings, as well as providing requested documentation supporting compliance with lending guidelines.

RESPONSIBILITIES

Effectively and professionally process high volume filings and manage and prioritize a high volume of internal and external inquiries via email and phone
Interact daily with customers, including internal teams - primarily the Customer Account Management Group (CAMG), as well as external parties, including Lending Institutions, Escrow and Title Agents, and other third-party real estate service providers. These parties may include real estate service providers assisting our customers in their property refinance or sale
Prepare and submit title recordings to third parties
Proactively manage all workflow queues and case load
Communicate effectively to manage customer objections to resolution
Become a recordings expert by answering questions and advising and troubleshooting recordings issues
Become an expert in Fannie Mae, FHA/HUD and other third party requirements related to solar energy systems
Drive other projects as required or as business needs change

QUALIFICATIONS

2+ years of experience in a customer facing, project management role (or similar)
Excellent problem solving, project management skills and analytical skills
Familiarity with real estate terms and processes
Proficient in the use of Internet Explorer, Adobe Acrobat Professional, MS Office
Advanced keyboard skills
Mature, calm, collaborative and positive demeanor
Detail-oriented, resourceful and able to manage shifting priorities
Excellent written and verbal communication skills required
Ability to positively and effectively interact with internal and external customers
Regular, reliable and predictable performance required
Ability to work well with others in a collaborative team environment
Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities



BENEFITS FOR FULL-TIME POSITIONS

Competitive compensation with many positions incentivized

Paid training with the nation s leader in solar power

Full benefits package including health, vision, and dental insurance

Attractive vacation, sick and holiday pay

401(k) savings plan for eligible positions

Employee referral program

Some positions eligible for equity

Career path opportunities for top performers





SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.





SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.