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Level 2 Desk Side Apple Support Technician - Sunnyvale, CA

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POST DATE 9/12/2016
END DATE 11/10/2016

SmartSource Technical Staffing Sunnyvale, CA

Sunnyvale, CA
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Full Time
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SmartSource is in need of (2) Level 2 Desk Side Apple Support Technicians in Sunnyvale, CA.

Must have these required certifications:
* CompTIA: A+ Certification
* Apple: ACMT (Apple Certified MAC Technician)

Job Type: 1 year contract, with long term contract extensions.
Location: Sunnyvale, CA 94086
Start Date: ASAP
Hours: Normal business hours. 40 hours per week. (Mon - Fri)
Hourly Rate: $25/ hour

Job Summary:
The Level 2 Desk Side Apple Support Technician is a senior level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Perform basic, moderate, and complex troubleshooting and repair activities.

. Perform basic, moderate, and complex troubleshooting and break/fix repair on technology-based products typically associated in a corporate, end-user environment
. Respond to change management requests including installing new PC equipment, providing end-user desk side support, video conference room support, data center/server support, VIP support and other related activities
. Perform Install/Move/Add or Change (IMAC) activities at a complex level
. Perform all assigned desk-side support activities.
. Support video conference room equipment
. Provide smart-hand services on network/server devices typically found in data centers
. Provide support to client identified VIPs
. Display outstanding technical and professional services skills at all times
. Meets established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
. Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
. Understands and follows all documented service operations policies and procedures.
. Below certification are a must have:

Education and Experience:
. Typically requires technical school certification or equivalent of 4-7 years of relevant experience

Certifications and/or Qualifications:
. Maintain all required OEM Certifications as directed by Management
. Knowledge of relevant software and hardware systems
. Understanding of ITIL methodologies a plus
. A+ / Network + certifications are desired
. May require additional customer-specific certifications or training as required

. Excellence in communication and customer-facing skills
. Strong oral, written and interpersonal skills
. Ability to independently follow directions and processes
. Ability to lift and or move various computer equipment up to 50 lbs.
. Ability to pass drug screen and background check, education and employment verification at time of hire
. Must own a basic repair kit

If you or anyone you know is qualified and would be interested in this job opportunity, please send WORD Resume ASAP!

Thank you!

Jenna Camphouse
Senior IT Recruiter
SmartSource Technical Staffing Solutions, Inc.
Office: 630-607-7213
Fax: 866-325-7243