Life and Health Customer Service Manager
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POST DATE 8/10/2016
END DATE 12/19/2016
C. Winchell Agency
JOB DESCRIPTIONHighly prosperous insurance broker is looking for an energetic and enthusiastic individual to manage a dynamic broker services team. Accomplish customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieve objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
3-5 years related customer service management and small business market insurance experience. Good working knowledge of Microsoft Products (Word, Excel, Internet Explorer). Strong communication and interpersonal skills. New Jersey Life and Health licenses required.