Loan Counselor, Bilingual Preferred (2nd shift) - ReqCode SVCG-1690

We are delighted that you have chosen to explore the career opportunities available with EverBank!

~10:00am to 7:00pm~~

Primary Characteristics
The basic function of the loan counselor is to control delinquencies and mitigate foreclosure losses. Every effort should be made to prevent foreclosure, as this process is very expensive and can result in the loss of valuable servicing, late charge and ancillary fees which are significant sources of income for our business.

Essential Functions
* Answer incoming telephone calls
* Initiate outgoing telephone calls
* Discover the reason for default
* Establish repayment plans
* Discuss alternatives to foreclosure
* Collect the total amount due
* Initial review of foreclosure recommendation
* Analyze payment application
* Research problem payments

Minimum Qualifications (Knowledge, Skills and Abilities)
* Understanding of investor requirements and guidelines
* Knowledge of MSP; specifically the Collection Workstation
* Flexibility
* Excellent oral skills
* Positive Attitude
* Listening Skills
* Self Starter

Training and Experience
* Customer Service, Collection, Loss Mitigation, MSP and auto dialing experience is preferred by not required
* If needed, additional hands-on training
Pre-Employment Screening Includes:
* Assessment Screening
* Criminal Background Check
* Drug Screen – after offer of employment is extended and before start date
* Past Employment Verification
* Social Security Verification

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
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EverBank is an equal opportunity employer. No employee or applicant for employment will be discriminated against because of race, color, religion, national origin, physical or mental disability, age, gender, sexual orientation, genetic information, veteran's status, or status as a disabled veteran or veteran of the Vietnam era.

EverBank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Regardless of past practice, all resumes submitted by search firms to any employee at EverBank via e-mail, the Internet, or directly to hiring managers at EverBank in any form without valid written search agreement executed by the VP, Talent Acquisition for that specific position will be deemed the sole property of EverBank, and no fee will be paid in the event the candidate is hired by EverBank as a result of the referral or through other means.