Loan Officer Assistant Midwest 9/16/2016

PHH Corporation Edina, MN

Company
PHH Corporation
Job Classification
Full Time
Company Ref #
16-0808
AJE Ref #
576192256
Location
Edina, MN
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
Description
Loan Officer Assistant Level II

POSITION SUMMARY:

The Level 2 LO Assistant will have responsibilities in the following areas; Administrative, Marketing, Communication and Relationship Management. At this level, in addition to providing a variety of administrative/clerical support functions and assisting LO(s) with marketing-related activities, the L2 LO Assistants are responsible for representing LO(s) and PHH and will perform some processing tasks. L2 Assistants will assist with maintaining high visibility in assigned offices in order to build confidence and trust and build relationships with real estate agents and office management. The L2 LO Assistant generally performs moderate processing work, and has some discretion or decision- making capability. L2 LO Assistants will function as a liaison between LO(s), internal team players/department, third party vendors, agents, and borrowers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
* Provide administrative/clerical and marketing support to LO(s) which allow them more time to originate and generate new business
* Assist LO with maintaining promoting PHH and high visibility in assigned offices in order to build confidence and trust with real estate agents and office management
* Maintain appropriate work schedule, possibly in multiple work locations, as directed by LO to insure real estate agents are aware of availability
* Respond to moderate questions, concerns or issues that arise in assigned offices. Work with Office Managers, real estate agents (agents), borrowers, and internal team players/departments to resolve problems and issues as they occur
* Work closely with LO(s), agents and pre-approved customers to obtain status of home-buying process and purchase offers
* Organize and maintain database of current loan pipeline and track loan status as well as appraisal, loan conditions and closing deadlines
* Maintain effective communication with agents and customers to obtain timely receipt of loan packages, executed Agreement of Sale, and all trailing loan documents. Monitor the loan process and communicate loan status as needed
* Perform other duties as necessary

Requirements
QUALIFICATIONS:

EDUCATION / EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience:
* High school diploma or equivalent required
* Proven experience as a L1 LO Assistant or equivalent experience required
* 1 year experience in an administrative/clerical position or in a production based position is required
* Experience in a sales support position is strongly preferred
* Experience in mortgage operations, processing, and/or real estate preferred

KNOWLEDGE, SKILLS, AND ABILITIES
* The ideal candidates will be a self starter and be able to manage time while work independently
* Must have excellent communications skills (verbal & written) and demonstrate strong interpersonal skills in order to build relationships with a diverse multi tier client base and be able to interact with other departments and vendors in a professional manner
* Must demonstrate the ability to manage multiple priorities and meet deadlines in a fast paced, high volume work environment with proven follow up and organizational skills required
* Ability to remain focused, follow direction and apply new operational changes as needed
* Candidates must be detail-oriented and possess strong problem solving skills with the ability to make quick accurate decisions with limited information

TRAINING / LICENSING REQUIREMENTS
* Specific training requirement needed
* Specific licensing requirements to be met
* Background Check Requirements

CORE COMPETENCIES
* Behaves as a Leadership Role Model
* Builds Strong Working Relationships
* Drives and Delivers Exceptional Results
* Customer/External Focus
* Builds and Motivates a High Performing Team (people leaders only)

TECHNOLOGY SKILLS
* Must have working knowledge of Microsoft Office programs such as Microsoft Word, Excel, and Outlook and have experience working with web based systems/programs requiring moving between screens and filling in required fields

PHYSICAL DEMANDS
* Position requires the following physical activities; sitting, standing, walking, speaking on a telephone, active listening, typing on computer, and moderate lifting.

OTHER REQUIREMENTS
* Must have valid driver s license and insurance. Amount of time driving is determined by the LOs assigned territory/offices

TRAVEL / WORK SCHEDULE
* Must be able to work flexible hours, including evenings and weekends and possess the ability to adapt/change as needed

* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

*

PHH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status