Loews LINC

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POST DATE 9/18/2016
END DATE 10/15/2016

Loews Royal Pacific Resort Orlando, FL

Orlando, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Continually check in with Meeting Planners to assess needs/requirements. Maintains communications with clients and appropriate hotel departments via RUSH Line and radio. Keep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their group. Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction. Meet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every group. Meet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-house. Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEOs, F&B BEOs placed in correct section, etc.) Weekly maintenance (Engineering) reports/walkthroughs. Reports to Engineering any items needing to be fixed/corrected in addition to entering items into HotSOS. Walk all room set-ups in advance, ensure they are correct according to the BEO. Ensure all events are posted correctly on the Reader Board. Review Resume and BEOs in great detail to determine needs and assist with facilitating them with the Conference or Catering Managers assistance. Regularly check on preparations and activities for all assigned group events. Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems. Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments. Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance. Coordinate and assist with all site inspections that include chefs tables and/or meeting space needs Attends all appropriate hotel meetings and training sessions. Promotes and applies teamwork skill at all times. Is polite, friendly, and helpful to all guests, management and fellow employees. Maintains cleanliness and excellent condition of equipment and work area. Executes emergency procedures in accordance with hotel standards. Complies with required safety regulations and procedures. Complies with hotel standard, policies and rules. Recycles whenever possible. Remains current with hotel information and changes. Complies with hotel uniform and grooming standards. Ability to make decisions on imperfect information Bias toward action Decisiveness Other duties as assigned