Long Term Disability Director - Claim

Title: Long Term Disability Director - Claim Location: United States-California-Rancho Cordova Other Locations: As a global leader in insurance, asset management and financial service products, we offer professionals every possibility for growth. And whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals. As part of the office's leadership team, this role has responsibility for the leadership and development of the Sacramento, CA Long Term Disability Claims Operation. The LTD Director will ensure consistency and best practices across teams, driving accountability and customer service satisfaction. Lastly, in addition to directly managing the LTD management team, this individual will be responsible for leading and managing the office's Quarterly Business Review process. The LTD Director will report into the Assistant, VP Claim and have direct accountability for LTD claim Team Leaders and Claim Analysts. Responsibilities * Driving a high performance culture, organizational values, vision, strategies that support business metrics and staffing models. * Making sound and timely decisions for organization, considering risks, benefits, alternatives, stakeholder perspectives, organizational impacts and alignment to overall goals. * Performance management, developing talent, building bench strength, and succession planning. * Sound financial and risk management of active LTD claim block with associated disabled lives reserves. * Exceptional service delivery measured by responsiveness, timeliness, accuracy, customer satisfaction, and achievement of performance guarantees. * Compliance with contract, administrative best practices, state and federal regulatory requirements. * Sales growth and retention, including active involvement in the acquisition and implementation of new employer accounts and stewardship of active accounts. Competencies * Demonstrated leadership and influencing capabilities. * Developing people and talent management * 100% ownership and bottom line accountability * Communication and interpersonal skills * Strategic thinking * Project management product / service expertise and passion * Ceaseless energy, change champion * Bachelors degree (BA/SA) or equivalent work experience; Master's degree preferred but not required * Minimum of 7 years of disability claim experience * Minimum of 5 years management accountability; demonstrated employee development * Experience conducting quarterly business reviews and establishing strategy to meet core business objectives; demonstrated analytical skills * Ability to foster a collaborative, engaging work environment focused on producing a high quality work product * Change champion: Ability to lead change across a diverse organization. Leadership Effectiveness Directors must demonstrate exceptional leadership attributes within the unit, across The Hartford, and among external contacts. This includes effectively partnering with, and managing, peers, subordinates and other staff associates. * Inspires Excellence. The Leader champions a compelling vision, clearly communicates the direction and articulates expectations to connect all employees to the overall strategy, exudes passion for winning with integrity that energizes the entire team.is visible and genuine * Talent Champion. Builds a great team, empowers and develops others and fosters an inclusive environment where employees feel valued and are recognized and rewarded for their contributions. The Leader is an advocate for employee engagement and development, provides continuous coaching and feedback and builds a talent pipeline at all levels * Delivers Results. Focuses on key priorities, drives simplicity and clear accountabilities, removes obstacles and has a bias for action * Trusted Decision-Maker. The Leader applies sound judgment and good instincts, is decisive and has the courage to take risks. * Team Player