Looking for Experienced Customer Service Representatives -
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POST DATE 8/14/2016
END DATE 11/14/2016
JOB DESCRIPTIONJob Summary:
Roles provides customer service to plan members, providers, employer groups, agents, brokers and consultants by answering benefit questions, resolving issues, educating customers and responding to and resolving critical inquiries.
Customer Service Representatives focus on servicing current or potential customers (members, providers, agents, brokers, benefit administrators or benefit consultants). Incumbents resolve questions and issues, help customers utilize our products, tools and services and directly contribute to customer satisfaction and retention.
High school diploma or equivalent
Desire to serve members, answer questions, educate and resolve simple to complex issues
Desire to work in a call center production environment
Excellent verbal and written communication skills
General math skills including understanding of averages and percentages
Must be confident interacting with people and have the ability to be persuasive
Must possess strong problem solving and decision making skills
Experience working with PCs and standard office software, including Word, the Internet and web-based tools
Ability to work a variable shift schedule that may begin as early as 8:00 a.m. and end as late as 9:00 p.m. Monday - Friday
Work experience directly related to reconciliation, accounting and customer service
Advanced Excel skills
Experience working with financial products and services
Experience working with account reconciliation processing systems
Experience working with health insurance processing systems (RBMS, Siebel, Diamond, etc.)
Bi-lingual (English/Spanish) a plus
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
Must have a minimum of two years Customer Service experience in a call center, retail sales experience may be considered.