Loss Prevention / Guest Relations Officer

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POST DATE 9/16/2016
END DATE 10/16/2016

Vail Resorts Vail, CO

Vail, CO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Job Summary: Responsible for safety and security of the Vail Marriott Mountain Resort and Spa, Colleagues, Guests and Owners as well as property assets. Essential Job Functions: Detects potential sources of security and safety hazards, responds to emergencies, handles complaints, investigates and compiles reports in a professional and hospitable manner. Maintains accurate records while performing daily duties including camera monitoring, shift activity, guest and employee incidents, tracking and moving all shipping and receiving for the hotel, able to keep information confidential. Resolve difficult guest situations in a professional and hospitable manner. Respond to emergencies. Handle incoming and preparing outgoing guest shipments Manage hotel lost & found Communicate with management and colleagues in an effective and professional manner. Maintain a calm and professional demeanor during difficult situations. Complete any and all tasks assigned in a timely manner to the expected level. Qualifications: Must be able to read, write, speak, understand and comprehend English fluently. -required Must have a high school diploma or equivalent. -required Must have at least 1 year of guest service experience. -required Must be proficient with computers, specifically, Microsoft Office. -required Must have a valid US drivers license. -required Must complete a satisfactory Motor Vehicle Record check before employment. -required Must have or be able to obtain a CPR, First Aid and AED certification within 30 days of hire. Must maintain a positive and optimistic attitude at all times. Must be able to work all shifts with minimal supervision. Must be able to communicate in an effective and professional manner. Must be able to remain calm in difficult situations. Must be able to learn quickly to work in various situations. Must be able to bend, cr