This job is no longer active. View similar jobs.

POST DATE 8/31/2016
END DATE 11/8/2016

Brigham & Women's Hospital(BWH) Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED



Under the direct supervision of the practice manager, the Medical Assistant is responsible for assisting the healthcare team with the care and management of patients during their visit. The Medical Assistant will perform routine administrative and clinical tasks to maintain and support the office and to assure efficient patient flow through the office. The Medical Assistant will also assist the physician or other licensed clinical staff with point of care testing, specimen collection, education and communication to patients.


1.Maintain patient flow by escorting patients from the waiting area to the examination room. Assist with the ongoing management of patient flow by ensuring that rooms are efficiently utilized, thereby minimizing patient wait time.

2.Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures. Obtain vital signs as necessary. As instructed, document the reason for the visit on the progress note based on information received from the patient. Use recognized and accurate medical terminology and abbreviations in all documentation.

3.Assist physicians or other licensed clinical staff with designated medical and/or point of care testing procedures in accordance with established protocols. Assist physicians or other licensed clinical staff in urgent care and emergent medical situations, including obtaining and operating medical equipment in accordance with established procedures.

4.Assist in the collection, labeling and processing of specimens. As instructed, perform point of care tests as outlined in relevant regulations.

5.Assist physicians or other licensed clinical staff with patient care support activities relating to referrals, prior authorization for medication, Point of care testing, patient education, etc.

6.Under the direction of a physician, provide assistant by returning patient telephone calls related to prescription refills, placing phone calls to pharmacies to request prescription refills and/or entering prescription renewals into the LMR RX queue as specifically ordered by a physicians.

7.Maintain a high quality patient care environment by cleaning, preparing, and stocking all examination rooms and treatment areas in accordance with established standards. Assist in the care, cleaning, sterilization, and maintenance of medical equipment and instruments. This includes monitoring relevant expiration dates and established maintenance schedules.

8.Understand, respect and demonstrate patient confidentiality in all endeavors. Understand the legal ramifications of violating any component of patient confidentiality. Understand and demonstrate the protocol and related procedures for the release of patient information.

9.Understand, respect and demonstrate compliance with established parameters of the Medical Assistant position by performing only those activities delineated in this job description. Specifically prohibited activities include (but are not limited to):

a.Administering medication via injection.

b.Preparing, administering and/or managing intravenous and inhaled medication and treatments.

c.Making independent medical decisions regarding patients either in person or via the telephone. The Medical Assistant may, however, advise patients based on a physician-directed formulary or act as an information conduit between the physician/team and the patient. In such cases, the Medical Assistant should document the communication.

d.Assessing patient acuity or independently making any other type of patient assessment, including assessing the clinical and/or physical status of patients.

e.Closing/suturing wounds.

f.Managing and/or independently prescribing medication refills.

g.Managing and/or independently providing medication samples.

h.Independently referring patients for other services or to other physicians.

10.Perform receptionist, clerical and other functions as needed to support the efficient operation of the Practice, unless such duties are specifically prohibited above or by any relevant statute or regulation or unless such duties require other certification or training, which has not been achieved.

11.Follow Infection Control and regulatory compliance guidelines

12.Interacting with Fellow Employees

a.Works to establish and maintain good relationships with fellow employees.

b.Shows respect for all employees at every level within the organization.

c.Works cooperatively with fellow employees to solve problems and to make the facility function efficiently.

d.Fills in for fellow employees when asked to do so or when the need arises.

e.Attends monthly staff meetings.

13.Interacting with Supervisory or Administrative Staff

a.Follows instructions of and assists supervisory staff as required.

b.Maintains good communication with and reports problems to supervisors.


1.Minimum of a High School diploma, GED or equivalent experience.

2.Graduate of an approved Medical Assistant certification program (or demonstrated knowledge of competencies required to perform essential functions of position).

3.One two years of successful working experience as a Medical Assistant in a medical practice setting.

4.Must be OSHA, CLIA and HIPAA knowledgeable.

5.CPR Certification for the Healthcare Provider required.


Ability to perform multiple tasks efficiently and accurately.

Ability to problem solve and prioritize. Must be able to make fast, educated decisions in emergency situations.

Knowledge of medical terminology.

Ability to read and interpret documents accurately such as safety rules and patient charts.

Ability to perform simple arithmetic calculations for proper patient identification, to take and record weight and height measurements, vital signs and blood pressure collection as authorized.

Excellent communication and interpersonal skills.

Excellent customer service skills in order to deal with high volume of patients and crowed waiting rooms.

Ability to communicate effectively with a diverse population of patients in person and over the phone.

Basic computer and telephone skills.

Knowledge of Universal Precautions.


Ambulatory office or clinic setting.

May be exposed to hazardous chemicals or fumes, bodily fluids and disease bearing specimens.

Brigham and Womens Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.

Brigham and Womens Hospital I CARE Standards

The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care.
C.I will Communicate my commitment to high quality performance
A.I will Appear and act as a professional
R.I will Respect all individuals
E.I will Extend myself