MEDICAL ASSISTANT I 9/8/2016

Massachusetts General Hospital(MGH) Boston, MA

Company
Massachusetts General Hospital(MGH)
Job Classification
Full Time
Company Ref #
3023300
AJE Ref #
576117368
Location
Boston, MA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
GENERAL SUMMARY/ OVERVIEW STATEMENT:



Under the direction of the MA Manager, Medical Assistant I, are responsible for assisting physicians, Fellows, Nurse practitioners, and Nurses with evaluation, management, and treatment of patients during all types of office visits and tasks related to the visit consistent with his/her training and skills pass off. The medical assistant works with a multidisciplinary team in providing a wide variety of clinical and technical functions on a daily basis. The MAs primary roles are to assure efficient patient flow through the Oncology Clinic. To maintain a neat, clean and safe patient care environment and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.





Assures efficient patient flow through the clinic

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* Assures computer documentation is completed in a timely manner.

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* Greets patient and family in waiting room and escorts to exam room.

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* Assists patient to exam room for visit. Identifies patients with 2 identifiers-checking wrist band.

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* Obtains accurate vital signs, height, weight, pain level, fatigue, fall history, smoking history, and allergies. documents results in LMR before pt leave clinic.

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* Promptly informs the MD, NP, FELLOW, RN,PALL CARE, and any other health team member of any significant change in vital signs (Then repeat Manually) or acute symptoms.

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* Conducts a brief focused assessment of the patient, including interval changes.

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* Instructs patient how to prepare for the physician or nurse practitioner for any procedures.

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* Anticipates/ set up special equipment or supplies needed for visit.

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* Alert provider when the patient is ready and communicates all pertinent clinical information.

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* Assists patient through check-out process when visit is complete

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* Cleans and prepares exam room for next patient

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* Responds to needs to expedite visits, keep on schedule, and maintain flow of patients.

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* Communicates directly with provider on a daily basis about schedule.

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Assists the provider with patient care during the visit.

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* Adheres to hand hygiene and standard precaution guidelines

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* Provides culturally competent and age specific care to patients in practice setting.

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* Performs a variety of practice specific treatments and procedures according to standard policies and procedures. These may include but are not limited to:

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* 12 lead EKG

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* 02 saturation monitoring

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* Prepares for area specific procedures.

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* Phlebotomy

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* Full set of Vital Signs (using portable and manual equipment)

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Maintains neat,clean and safe exam rooms and treatment areas.

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* Assures patient care areas are neat, clean, and professional-looking

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* Assures exam and treatment rooms are properly stocked, equipped, and secured as applicable

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* Assures all equipment is in good working order

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* Cleans equipment after patient use per office protocols

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Participates in daily operational activities necessary for a safe patient and staff environment. Maintains JCAHO standards on the unit.

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* Checks unit emergency equipment for lock integrity and biomedical safety checks

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* Assumes responsibility for the maintenance of neat, organized and well stocked rooms

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* Assures all stock is within expiration date

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* Cares for medical equipment and supplies and monitors sterilization of appropriate equipment

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* Maintains the prescription line by gathering information and forwarding promptly to the appropriate provider.

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* Maintains yearly mandatory competencies which include fire/disaster safety, infection control, unit POCT, and practice specific competencies.

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Promotes patient/customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

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* Adheres to Human Resource policies with respect to attendance and dress code

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* Adheres to MGH customer service philosophy in all patient interactions

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* Communicates appropriately and effectively with patients

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Functions as an integral part of the patient care team

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* Interacts in a professional, cooperative way with other practice staff

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* Accepts delegate responsibilities in a positive manner

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* Offers help to others in the practice when not busy

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* Before leaving the practice on breaks/lunch/meetings makes sure adequate coverage is available

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* Engages in constructive problem solving with others in the practice as problems arise

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* Attends and participates in staff meetings

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QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)



Medical Assistant and Basic Life Support certification recommended,.

Graduate of an MGH medical assistant program or equivalent

High School Diploma











SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, measurable, objective, and related to the essential functions of the job.)



Good communication skills and team player

Sound judgment and problem-solving ability

Ability to prioritize

Ability to handle multiple tasks in a busy environment and see them through to completion

Accuracy and attention to detail













WORKING CONDITIONS: Describe the conditions in which the work is performed.



Ambulatory Oncology Clinic- large multi disease centered Oncology Clinic seeing patients for follow up, treatments, and urgent visits. Patients level of acuity is high on average









QUALIFICATIONS:



Graduate of an MGH medical assistant program or equivalent

High School Diploma



Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.