MEDICAL ASSISTANT II 8/19/2016
Massachusetts General Hospital(MGH)
JOB DESCRIPTIONAPPLY Under the direction of a registered nurse, the Medical Assistant is responsible for assisting physicians, nurse practitioners and nurses with evaluation, management, and treatment of patients during urgent care visit and other tasks related to the visit consistent with his/her training and skills. His/her primary roles are to assure efficient patient flow through the unit, to maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs. Assures efficient patient flow through Urgent Care. Greets patient in waiting room and escorts to exam room. Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary). Anticipates / sets up special equipment and/or supplies needed for the visit. Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information. Assists with Ortho equipment as needed. Cleans and prepares room for next patient. Responds to needs to expedite visits and keep pt. flow moving. Assists the physician or nurse practitioner with patient care during the visit. Adheres to hand hygiene and standard precaution guidelines. Provides care appropriate to age group of patients in practice setting and documents data per practice protocols. age appropriate vital signs Collects specimens during visit: blood (phlebotomy) clean-voided urine sputum finger sticks stool for occult blood rapid strep testing UCGs (pregnancy tests) Assists with throat cultures and PAP smears Tests specimens as necessary: blood glucose (glucometer) urine (dip stick) stool for occult blood Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed. Performs other tests, procedures, and treatments as directed: visual acuity tests simple dry, sterile dressing 12 lead ECG Documents testing / results per practice protocols. Maintains neat, clean and safe exam rooms and treatment areas. Assures patient care areas are neat, clean, and professional-looking. Assures exam and treatment rooms are properly stocked, equipped, and secured as applicable. Monitoring and stocking of supply room twice weekly. Assures all equipment is in good working order. Cleans equipment after patient use per office protocol. Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs. Adheres to Human Resources policies with respect to attendance and dress code. Adheres to MGH customer service philosophy in all patient interactions. Communicates appropriately and effectively with patients. Functions as in integral part of the urgent care team. Interacts in a professional, cooperative way with other urgent care staff. Accepts delegate responsibilities in a positive manner. Offers help to others in the unit when not busy. Engages in constructive problem solving with others in the unit as problems arise. Participates in Health Center CODE calls. Assists Physicians and Nursing staff with equipment to a CODE. Assists with unit Quality Improvement Projects, such as exam room standardization, patient flow. Performs all other duties assigned. High school diploma or equivalent required Medical Assistant and Basic Life Support certification required
Good communication skills
Sound judgment and problem-solving ability
Ability to prioritize
Ability to handle multiple tasks in a busy environment and see them through to completion
Accuracy and attention to detail
This is a 40 hour/week position. Shift will include some weekday evenings until 8 pm and Saturdays until 4 pm.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.