MEDICAL ASSISTANT II / 40 HOURS / DAY / BWH NEWTON CORNER 9/3/2016
Brigham & Women's Hospital(BWH)
JOB DESCRIPTIONAPPLY GENERAL SUMMARY/OVERVIEW STATEMENT:
We are looking for medical assistants who will help make every patients visit to Newton Corner a great experience. As valued members of the healthcare team, they will contribute to the health of our patients and the community we serve, while having many opportunities for professional growth.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Actively and efficiently manage the flow of patients through the office
Pre-visit chart preparation and information gathering to optimize the visit
1. Assist providers with medical histories, including medications
1. Including documenting in electronic health record
2. Check vital signs
3. Update computerized reminders
Perform point of care testing
Actively communicate with patients to set expectations, i.e. wait times, what to expect during visit
Manage room cleaning, stocking, set-up and turnover
Medication management including preparing refills and prior authorizations for physicians
Participation in proactive population management of chronic disease by generating e-mails and letters and calling patients
Tracking of test results, and when appropriate communicating those results to patients
Participate in the education of students and residents
Participate in process improvement groups
Assist co-workers in their duties (within the limitations of training and scope of practice)
All other duties as prescribed
Bachelor degree a plus, but not required
High school diploma or equivalent required
Graduate of Medical Assistant training program required, at least 2 years of clinical experience required.
Customer focused and patient-centered
Enjoys being part of a diverse team
Ability to multi-task
Comfortable with change
Basic knowledge and understanding of
Physiology and pathophysiology of common chronic disease states
Basic knowledge and understanding of the pathophysiology and competency in the performance of the following clinical tasks
Basic wound care
POC testing (& quality control)
Blood glucose testing
Vital signs, both manual and automatic, including the performance of orthostatic vital signs
Prepare for and chaperone pelvic examinations
Assist with sterile procedures
Correct medical waste management practices
Uncomplicated ear irrigation
Basic knowledge and understanding of the medical assistants role in patient safety and quality
Communication and patient hand-offs
Normal ranges of signs and symptoms / when to alert the MD
Modifications for obese patients
Patients with disabilities
Proper use of personal protective equipment
Role in medical emergencies
Quality and pay for performance
Joint commission compliance
National patient safety goals
Documenting patient interactions
Electronic medical record (LMR)
Prescription refill process
Basic knowledge of office operations and standards
Front desk cross-training
Basic understanding of office procedures including filing, copying, scanning, printing, and faxing.
Phone skills: Ability to use phone system- answer and screen calls, put on hold.
Verbal skills: Ability to answer questions and give information as appropriate, and communicate in a professional, courteous, clear and concise manner.
Writing skills: Basic use of email, ability to take accurate and complete messages.
Organization skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to follow instructions.
System skills: Basic computer literacy and understanding of office systems, ability to type and enter data.
Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
Brigham and Womens Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.
BRIGHAM AND WOMENS HOSPITAL I CARE STANDARDS
The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care.
C. I WILL COMMUNICATE MY COMMITMENT TO HIGH QUALITY PERFORMANCE
A. I WILL APPEAR AND ACT AS A PROFESSIONAL
R. I WILL RESPECT ALL INDIVIDUALS
E. I WILL EXTEND MYSELF