Mac Expert (Spanish)

Requisition Number 11818568 Job title Mac Expert (Spanish) Location Cork Country Ireland City Cork State Co. Cork Job type Job description Mac Expert Solution Based Sales Consultant Title: Mac Expert, WW Apple Online Sales .Learn about our products and become an expert on Apple product benefits and related accessories; .Understand Apple's Digital Lifestyle; .Provide consultative solutions to customers based on their needs; .Understand how to leverage multiple sources of information to stay current on product features and technology changes; .Understand how to appropriately set customers' expectations after they have placed their order, e.g., "what happens next," to ensure a favorable end to end purchase experience; .Enter new Sales orders into the appropriate system(s) accurately; Desired Behaviors .Customer focused, detailed oriented individuals; .Independent thinkers with a passion for self owned career development; .Creative problem solvers; .Comfortable working with ambiguity; .Has excelled in a customer facing environment; .Has experience with both Mac and PC .Can translate 'tech speak' into everyday, understandable terms .Strong listening skills (adaptive communication, active listening); .Ability to maintain a positive attitude in high stress/fast paced work environment .Drive for results, demonstrates high degree of drive and determination. .Adaptive and flexible to changing technologies, process and environments. .Ability to work and make decisions with minimal supervision .Strong organizational skills .Excellent Keyboard Skills .Team Player Working Environment Apple's European Headquarters based in Cork, Ireland, comprises an indoor sports hall, a fully equipped gym, several restaurants, a fully staffed medical centre and free onsite car parking. The services available to staff include a very active Sports .Function comfortably in a fast paced, performance based call center environment where calls are monitored, recorded, and quality assessed. .Flexible schedule, ability to work nights and/or weekend hours. Experience Required .College degree preferred .Ability to navigate Apple platforms such as iTunes .Ability to discuss Apple products at a basic technical level .Professional verbal and written communication skills; .Technical aptitude (computer literate, able to quickly learn new applications); .Ability to work in cross functional teams .Fluency in SpanishIndustries: Computer Hardware Media / Publishing Computer Services