Major Account Service Representative
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POST DATE 9/18/2016
END DATE 10/19/2016
San Leandro, CA
JOB DESCRIPTION* Category: Customer Service, Professional Services, Other
* Location: San Leandro, CA
* Employee Type: Full-Time
* Experience: Not Specified
* REQ Number: TN-16-0916
AmeriPride Services is looking for a Major Account Service Representative to join our team!
A Major Account Specialist works in accordance with Company safety guidelines in a productive, safe, and efficient manner to provide exception service and on-time delivery to major customers. Key responsibilities of the position are to ensure customer satisfaction by providing direct customer support for assigned large accounts. Job duties include, but are not limited to: accurate and efficient execution of scheduled delivery and pick up of goods to and from major customers, as scheduled. Providing excellent customer service to customer on each delivery. Diligently works to promote the Company, its core values, and its products and services. Serves as the main contact to retain and increase account growth within a named group of large customer(s). The position reports to the Customer Service Manager (CSM) who oversees the territory in which the assigned account(s) are located.
Interface with assigned major customer contacts and locations to ensure optimal service is being provided.
Identify and resolve issues in order to ensure on-going customer satisfaction
Attend customer meetings to help identify service and potential growth opportunities
Become a trusted partner in assigned accounts and become integrated into their culture
Maintains clean, professional, and tidy personal grooming.Wears the Company-supplied uniform while completing job duties.
Consistently seeks improvement and excellence in job skills.
Demonstrate and develop in the competencies aligned with the job.
Up hold and adhere to company values of integrity, respect, responsibility,and trust.
Adheres to standard procedures in support of Company-wide operational,financial,service,and safety goals.
Other duties as assigned by supervisor or manager.
AmeriPride Services offers competitive compensation and benefit packages.
For more information, please visit www.AmeriPride.com
AmeriPride Services, Inc., a nationally recognized leader in the uniform rental industry, has been delivering exceptional service to all of our customers since 1889. Today, AmeriPride is still owned and actively managed by the founding family. We have grown into a multi-national organization operating 196 production facilities and service centers throughout the United States and Canada. Over 200,000 customers experience AmeriPride every week.
AmeriPride Services Inc. is one of North America's elite providers in branded identity apparel and facilities services programs. AmeriPride develops customized uniform and facility services programs for our customers that will enhance their employees' image, provide brand identity apparel and products, and promote the safety of their employees and clients through a full portfolio on innovative products and services.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, and veteran or disability status. Requirements Minimum Qualifications:
Commercial Vehicle Operation
Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate (where required) stating such qualifications as dictated by Company, Federal (Such as FMCSR 391.41) or Provincial regulations in the country in which the job duties will take place.
HS Diploma or GED
Proven record of punctual work attendance
Basic Math reasoning skills
Excellent driving record
Proficiency with English [Spoken and Written] (U.S - Canada, exclusive of Qu?bec).
Lifting Ability: up to 100 pounds: Push/Pull Ability; up to 300 pounds assisted
Capability to work in a fast paced work environment
Capability to work with people and teams in a collaborative and supportive manner strongly desired.
Preferred Education Experience
Two years industrial laundry experience or route service experience