Manager, Billing Systems & Analytics

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POST DATE 8/27/2016
END DATE 3/30/2017

Pacific Gas & Electric Concord, CA

Concord, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Min Salary
Max Salary
Salary Unit
per month


CompanyBased in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we
deliver some of the nation?s cleanest energy to our customers in Northern and Central California. For PG&E, ?Together, Building a Better California? is not just a slogan. It?s the very core of our mission and the scale by which we measure our success. We know
that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their
quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer
that actively pursues and hires a diverse workforce.? All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected
veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.Department OverviewPG&E?s Billing Operations Department provides
comprehensive and complex customer billing for approximately 5.3 electric and 4.3 million gas residential, commercial, and industrial customers throughout the PG&E service territory. Billing Operations has a direct influence in delivering a positive customer
experience by processing timely and accurate bills, managing net energy billing, leveraging electric and gas interval meter data, effectively processing meter exceptions, and supporting demand response while conducting load research. Billing Operations Department
provides a distinctive environment for those who are looking to actively participate in a fast-paced, forward thinking, high performing organization in partnership with many organizations both inside and outside of PG&E. Due to the adoption of Community Choice
Aggregation, Net Energy Metering, and default TOU implementation throughout our service territory, Billing Operations will be facing many opportunities to think differently, strategically and proactively. This will place Billing Operations in a unique situation to
leverage customer data, create new business models for PG&E and empower customers to manage their energy usage.Position SummaryThe Billing Strategy and Analytics Manager is responsible for building and executing on a comprehensive road map for
the future of billing operations technology systems strategy and leveraging industry leading analytics and data mining to proactively address billing exceptions and increase overall organizational efficiency. This role will interface with key enterprise functions
such as Billing Operations Exceptions, Complex Billing, and Billing Operations Support groups in Billing Operations. In addition, the manager will work closely with IT on development and enhancement of forward-looking billing systems, as well as with other
essential enterprise functions such as Field Meter Operations, Metering Services & Engineering, Customer Care Compliance, Tariffs, and Regulations Relations. The improvements and associated strategies of this role will enable system architecture upgrades that
are necessary to meet evolving regulatory and customer demands

The work location can be either Stockton or Concord, CA.
QualificationsMinimum Qualifications:
? Bachelor?s degree in Management Information Systems, Computer
Science or job-related discipline or equivalent related work exp