Manager, Call Center
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POST DATE 9/10/2016
END DATE 10/11/2016
Santa Fe, NM
POSITION SUMMARY: This position has supervisory responsibility over all CSVMG centralized services and functions, included but not limited to the Call Center, Central Referrals and Pre-Authorizations.
EDUCATION: High school graduate. Associate Degree preferred.
SKILLS: Must have in-depth knowledge of Call Center, Central Referrals and Pre-Authorization processes. Must possess strong technical and analytical skills. Must have demonstrated the ability to communicate well both orally and in writing. Must demonstrate the ability to handle issues with diplomacy and professionalism. Must be able to establish priorities, effectively problem solve, and use good judgment and decision making in day-to-day operations. Must have demonstrated the ability to oversee individuals with diverse skills and responsibilities. Must have ability to work well in stressful situations. Must have demonstrated a leadership role in collaborative teamwork. Must possess knowledge of process improvement methodologies. Knowledge of patient scheduling, prior authorizations, referrals, revenue cycle, reimbursement practices, and regulatory guidelines required.
EXPERIENCE: Five (5) years experience in Health care field required. Prior supervisory experience preferred.
NATURE OF SUPERVISION:
-Responsible to: Director of Central Services, CSVMG
- Bloodborne pathogen A
Works in a clean, well-lighted ventilated smoke-free environment.
PHYSICAL REQUIREMENTS: Subject to stressful situations. Must be flexible in work schedule