Manager, Cart and Checkout 9/1/2016

Confidential Company San Bruno, CA

Company
Confidential Company
Job Classification
Full Time
Company Ref #
28452015
AJE Ref #
576061293
Location
San Bruno, CA
Job Type
Regular

JOB DESCRIPTION

APPLY
TITLE:Manager, Cart and Checkout

LOCATION: San Bruno,CA

DESCRIPTION:

This role will lead the 'what' and 'why' behind cart and checkout customer experience offerings. This role will determine how to improve our customer's experience on the digital channels (site & Apps) by enhancing the content, flow and capabilities we have in place today, throughout the entire purchase funnel - cart, login / account creation, fulfillment selection, payment, fraud check etc.

POSITION DESCRIPTION:

As the manager of cart & checkout this role will,

* Partner closely with site analytics team and also mine qualitative customer feedback, to clearly understand customer behavior within the purchase funnel

* Develop customer experience strategies that increase traffic conversion

* Partner with product management to build the optimal customer experience

* Set business rules / strategy for addressing fraud

* Where applicable, build external relationships with suitable vendors (e.g. PayPal, Visa, wireless data aggregators etc.)

Minimum Qualifications:

* 5 years of overall work experience

* 2 years of an eCommerce site's business operations or product management experience

* Analytical background / work experience

* Strong verbal and written communication skills

* MBA degree

PREFERRED QUALIFICATIONS:

* eCommerce cart & checkout experience