Manager Client Services

Manager
Client ServicesProviding both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick Claims Management Services, Inc. has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick CMS is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, 'Claim Your Future'. PRIMARY PURPOSE: To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention. ESSENTIAL FUNCTIONS and RESPONSIBILITIES-Performs client renewal and Client Service Instruction preparation for assigned clients.
-Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
-Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
-Educates the client on loss data - drivers of cost impacting assigned programs.
-Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
-Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
-Coordinates client contracts.ADDITIONAL FUNCTIONS and RESPONSIBILITIES-Performs other duties as assigned.
-Supports the organization's quality program(s).
-Travel as required.SUPERVISORY RESPONSIBILITIES-Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
-Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
-Provides support, guidance, leadership and motivation to promote maximum performance.QUALIFICATIONSEducation & Licensing
Baccalaureate degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.Experience
Three (3) years as an Account Representative or five (5) years adjuster experience including one (1) year in a supervisory capacity required.Skills & Knowledge-Strong understanding in one of the following areas: workers compensation, liability and disability claims management
-Strong understanding of client location coding parameters, banking methodology, and claims operating systems
-Excellent account rounding ability
-Excellent oral and written communication, including presentation skills
-PC literate, including Microsoft Office products
-Analytical and interpretive skills
-Strong organizational skills
-Excellent interpersonal skills
-Excellent negotiation and facilitation skills
-Ability to work in a team environment
-Ability to handle conflict and confront challenging issues in a fast work environment
-Ability to meet or exceed Performance CompetenciesWORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingNOTE: Credit security clearance, confirmed via a background credit check, is required for this position.The statements contained in this document ar