Manager, Customer Privacy
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POST DATE 9/15/2016
END DATE 3/30/2017
Pacific Gas & Electric
San Francisco, CA
JOB DESCRIPTIONCompanyBased in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we
deliver some of the nation?s cleanest energy to our customers in Northern and Central California. For PG&E, ?Together, Building a Better California? is not just a slogan. It?s the very core of our mission and the scale by which we measure our success. We know
that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their
quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer
that actively pursues and hires a diverse workforce.? All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected
veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.Department OverviewIn Customer Care, we are focused on delivering the
desired customer experience for each of our customers. Everything we do starts and ends with the customer. We are focused on delivering safe, reliable and affordable service and delivering an exceptional customer experience to each and every customer.
Customer Operations Regulatory Strategy (CORS) is a division of Customer Care that delivers a broad range of expertise to drive integrated, cross-organizational solutions to complex business problems. By providing strategic counsel and program governance, CORS
helps the Customer Care organization balance risk, compliance, regulation, operations, and customer experience. Key functional groups within CORS include Privacy; Risk, Compliance and Audits; Tariff Interpretation; Records and Project Management; and Regulatory
Position SummaryThis position reports to the Customer Operation Regulatory Strategy (CORS) Senior Director, who reports to PG&E?s Chief Privacy Officer (who is also the VP of Customer Operations). This role is responsible for
managing the day-to-day operations of the privacy program for PG&E, including managing a team whose goals are to safeguard PG&E privacy through comprehensive privacy and data access governance, controls that protect data, workforce awareness and sensitivity
training regarding the importance of privacy, investigation of privacy concerns, and ensuring clear responsibility for privacy-related deliverables throughout the enterprise. This role provides strategies and activities designed to ensure the privacy of PG&E?s
data assets and compliance with related laws and regulations. The team provides crucial subject-matter guidance and support to the enterprise to ensure the understanding of risks around, threats to, analysis of, strategy for and overall management of privacy and
associated data. Qualifications? BA/BS or equivalent work experience in business or other relevant discipline
? 10 years of related experience, to include three years of leadership experience
? Certified Information Privacy Manager
? Certified Information Privacy Professional
? Utility experience
? Experience with legal and regulatory compliance concepts
? Experience with risk management concepts? Passion for/interest in privacy/data policy/strategy
? Superior time management, planning, and organizational ski