Manager, Housekeeping

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POST DATE 9/15/2016
END DATE 10/15/2016

Bluegreen Vacations Williamsburg, VA

Williamsburg, VA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


The Housekeeping Manager is responsible for the entire scope and operations of the Housekeeping department to include: Overseeing of Contracted Vendor for Rooms Care, Common Areas and Projects, Contracted Laundry, and Housekeeping Inventory. Responsible for maintaining company benchmarks with relation to 5 critical areas of success: Associate Satisfaction, Guest/Customer Satisfaction, Quality Assurance, Financial Responsibility and On Time Reporting. Specific Duties, Activities and Responsibilities Responsibilities include assisting with the hiring and training of all Housekeeping personnel. Responsible for maintaining the housekeeping key inventory system Responsible for maintaining a safe working environment Responsible for maintaining a good working relationship with other departments Assist in cleaning/inspecting rooms and common areas as needed Verifying cleaning contractors quality of work Oversee and maintain inventory for entire Housekeeping Department Assist with compiling and reporting accurate status of guest rooms from both Maintenance and Contracted Vendor to Front Office prior to the 4PM check-in time and enforce policies and procedures to maintain Q/A standards at or above passing. Ensure the satisfaction of all guests by implementing and maintaining proper Guest/Owner relation programs Maintain benchmarks as established for Bluegreen Medallia Guest Satisfaction Scores and RCI scores Prepare daily work schedule for Housekeeping staff and ensure that staff is developed and mentored for the success the company and employee morale Responsible for Common Area & Projects and frequent inspection of the projects and public areas to ensure up to the standard Responsible for preparing units for new construction and renovated units for occupancy Orchestrate all specialty cleaning needs (deep cleans and carpet cleaning) Reunite guests with lost and found items Ongoing working knowledge of the Budget, Budget Forecasting and explanations of any variances through assisting with annual budget and adhering to the final Board approved budget Responsible for the inventory of linens, chemicals, housewares, consumable amenities and verification of accurate weekly/monthly inventory of all housewares/linens and other housekeeping equipment and supplies Responsible for the overseeing the quality and verifying correct weights are billed by the contracted laundry vendor. Approve all ordering of linen, housewares, and supplies. Responsible for initial training and ongoing training of the common area cleaners, carpet technicians, and internal runners. Ensure associates are following schedules as posted, clocking in/out for lunch breaks and avoiding any unnecessary or unapproved overtime.