Manager Patient Access - Full Time
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POST DATE 9/1/2016
END DATE 11/4/2016
San Antonio, TX
JOB DESCRIPTIONJob Code: 08949-124055
Parallon pioneered the modern-day concept of healthcare shared services more than 12 years ago, perfecting revenue cycle management best practices and customizable technologies for the industry s largest healthcare provider in 700+ facilities and 1000+ physician practices. Today, our team of more than 13,000 revenue cycle professionals applies unmatched expertise, scale and proven processes daily to improve financial performance and long-term sustainability at facilities nationwide.
The Patient Access Manager is responsible for the daily operations of all functions and serves as the liaison between the Service Center and the facility. The Patient Access Manager integrates the department s services with the hospital s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Perform patient registration function when needed to ensure wait times are kept to a minimum
Ensure QA on registrations for all areas of Registration
Provide continuous training for and communicates changes to existing employees
Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
Follow-up on patient complaints promptly
Implement and promote excellent customer service
Work closely and professionally with outside agencies on special projects developed by the corporate office
Interview, hire, evaluate, and counsel Patient Access staff members
Perform evaluations in a timely manner
Train new employees in all aspects of their assigned job
Supervise and maintain the productivity of employees
Review the quality of patient registration documents on a daily basis
Process all paperwork in a timely manner
Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
Complete monthly reports to the Director (ARMAP, Clear Access, etc.)
Responsible for Dept. Operations Report, FTEs and Operating budgets
Ensure all personnel policies are followed
Develop and maintain a Patient Access Policy and Procedure Manual
Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
Maintain a clean MPI on Meditech and works closely with Medical Records on a daily basis
Act in the capacity of Director in his/her absence
Contribute to A/R goals for patient registration
Conduct monthly staff meetings and in-services for all responsible areas
Work closely with Market Financial Coordinator for updates and testing for Meditech
Assume on-call responsibilities to ensure adequate staff and problem solving
Update collection system and requests rebill if appropriate
Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach
Recommends sufficient number of qualified/competent staff.
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Tactical execution - oversees the development, deployment and direction of complex programs and processes
Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Financial management - applies tools and processes to successfully manage to budget
High School Diploma or GED required. Associate s or Bachelor s Degree preferred.
Patient Access experience
Minimum 3 years management experience
Parallon is an Equal Opportunity Employer (EOE), Minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.
Lack of information can delay the application process, and therefore applicants should be thorough in completing the online application.
Last Edited: 08/31/2016