Manager Patient Access - Full Time

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POST DATE 9/1/2016
END DATE 11/4/2016

HCA Healthcare San Antonio, TX

San Antonio, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


Job Code: 08949-124055


No Weekends

Parallon pioneered the modern-day concept of healthcare shared services more than 12 years ago, perfecting revenue cycle management best practices and customizable technologies for the industry s largest healthcare provider in 700+ facilities and 1000+ physician practices. Today, our team of more than 13,000 revenue cycle professionals applies unmatched expertise, scale and proven processes daily to improve financial performance and long-term sustainability at facilities nationwide.

The Patient Access Manager is responsible for the daily operations of all functions and serves as the liaison between the Service Center and the facility. The Patient Access Manager integrates the department s services with the hospital s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff.


Perform patient registration function when needed to ensure wait times are kept to a minimum

Ensure QA on registrations for all areas of Registration

Provide continuous training for and communicates changes to existing employees

Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels

Follow-up on patient complaints promptly

Implement and promote excellent customer service

Work closely and professionally with outside agencies on special projects developed by the corporate office

Interview, hire, evaluate, and counsel Patient Access staff members

Perform evaluations in a timely manner

Train new employees in all aspects of their assigned job

Supervise and maintain the productivity of employees

Review the quality of patient registration documents on a daily basis

Process all paperwork in a timely manner

Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner

Complete monthly reports to the Director (ARMAP, Clear Access, etc.)

Responsible for Dept. Operations Report, FTEs and Operating budgets

Ensure all personnel policies are followed

Develop and maintain a Patient Access Policy and Procedure Manual

Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service

Maintain a clean MPI on Meditech and works closely with Medical Records on a daily basis

Act in the capacity of Director in his/her absence

Contribute to A/R goals for patient registration

Conduct monthly staff meetings and in-services for all responsible areas

Work closely with Market Financial Coordinator for updates and testing for Meditech

Assume on-call responsibilities to ensure adequate staff and problem solving

Update collection system and requests rebill if appropriate

Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach

Recommends sufficient number of qualified/competent staff.

Other duties as assigned


Organization - proactively prioritizes needs and effectively manages resources

Communication - communicates clearly and concisely

Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

Tactical execution - oversees the development, deployment and direction of complex programs and processes

Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems

PC skills - demonstrates proficiency in Microsoft Office applications and others as required

Financial management - applies tools and processes to successfully manage to budget


High School Diploma or GED required. Associate s or Bachelor s Degree preferred.


Patient Access experience

Minimum 3 years management experience

Parallon is an Equal Opportunity Employer (EOE), Minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.

Lack of information can delay the application process, and therefore applicants should be thorough in completing the online application.

Last Edited: 08/31/2016