Manager, Pharmacy Operations
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POST DATE 8/27/2016
END DATE 10/19/2016
Saint Louis, MO
JOB DESCRIPTIONSchedule: Full-time
Job ID: REQ20004028
Responsible for the day-to-day operations of a team of
RPhs, technicians, and packers. The
Pharmacy Ops Manager monitors productivity and performance standards, plans and
directs workflow and project assignments.
Oversees production volume to ensure service standards are met. Conducts
hiring, training, and evaluation of Pharmacy staff on respective shift. Responsible for team s adherence to corporate
attendance and employment policies.
Works with the Director of Operations to develop policies, procedures
and the business work plan for the team.
Recognizes and recommends operational improvements.
* Schedule and monitor staff and day to day
workflow. Develop employee s skills,
evaluate performance and provide feedback.
Oversees resolution of employee relations. Conducts hiring, training, and evaluation of
* Develop, track and monitor employee s
compliance to quality, service and production standards.
* Monitor prescription turnaround time so that
internal standards and client performance guarantees are met. Assist Director of Operations in monitoring
costs to ensure compliance with cost to fill goals. Address staff concerns and day to day
operational, system, customer service, quality, and professional issues. Work in production as needed.
* Implement programs and process improvements
to enhance the level of internal and external customer service provided. Work with Director of Operations to analyze
operations and overall efficiencies of the pharmacy.
* Serve as a point of escalation for issues
requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations in
cross-functional meetings and projects.
* Assist Inventory Department with the
oversight of Warehouse activities as needed.
* BA/BS degree or 11 14 years of relevant
* Five eight years of experience or Master s
degree and six to 10 years experience; 1-2 years experience in leadership
role preferred, preferably including 1 year at ESI. * Six Sigma Certification is required
* General PC knowledge including Microsoft
Office, Internet, and email; Technical expertise of ESI s systems and platforms
* Strong knowledge of current pharmacy
regulations; Demonstrated leadership skills including ability to effectively
develop, assist, train and coach less experienced team members with the patience
to explain details and processes repeatedly; Excellent oral and written
communication skills; Ability to adapt in a dynamic work environment and make
independent decisions; Advanced problem solving skills and the ability to work
collaboratively with other departments to resolve complex issues with
innovative solutions; Willingness to work a flexible schedule during peak
times; Knowledge of ESI products/services; Willingness and ability to travel,
ABOUT THE DEPARTMENT
Pharmacy Operations Group is made up of our national network of wholly owned
home delivery pharmacies. These pharmacies consist of administrative
processing, Therapeutic Resource Centers and dispensing facilities with
state-of-the-art technology that work together to provide clients and members
with superior services. These facilities offer fast, seamless service to our
members as prescriptions are routed between pharmacies for the highest quality
and most expeditious processing and dispensing. Our sophisticated information
technology systems and wide network of credentialed pharmacists in specific
areas of expertise make us the only pharmacy network capable of delivering our
unique practice model.
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.
Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.
We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
Express Scripts is a VEVRAA Federal Contractor.
Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.