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Manager, Quality Assurance

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POST DATE 9/8/2016
END DATE 11/25/2016


AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Bachelors Degree


The successful candidate will manage all Quality
Assurance and Quality Control systems and programs,
ensure product quality and safety and train all new and
existing employees. He/she will be part of a team that
strives to maintain a safe, quality minded work
Communicates and demonstrates the company culture and
values and fosters positive employee relations.
Provides leadership, direction and guidance for the
quality department and plant personnel by understanding
regulatory, customer and internal Saputo quality and
food safety requirements.
Responsible for leading and managing the quality team to
include training, development, directing, monitoring,
coaching and counseling. Develops teamwork and
cross-functionality. Promotes a spirit of customer
service to the entire plant. Develops supervisors and
technicians to achieve continuous improvement in
performance levels.
Oversees all Quality Assurance systems to include,
Process Evaluation and Product Protection Programs,
Process Specifications and Standards, CIP/Sanitation
Programs and Verifications, HACCP, GMP s, SQF, Positive
Release, Pest Control, In-line Sampling, Product
Labeling Compliance, and Product Storage and
Oversees Quality Control systems to optimize detection
or failures in the manufacturing process to include Hold
Programs and Product Traceability, Lab Proficiency and
Procedures, Product Testing and Review, Product
Functionality Evaluation, Process Verification Programs,
Internal and External Audits, Environmental
Microbiological Monitoring Programs, and Supplier
Oversees the management of and assists in the completion
of all quality/food safety training to include GMP,
HACCP, Allergen, etc.
Serves as the SQF expert for the facility. Maintains
overall responsibility for adherence to current SQF
guidelines and requirements and SQF audit corrective
actions. Reviews and provides SQF updates to personnel
responsible for maintaining raw material specification
and certificate of analysis documentation.
Communicates frequently with the corporate QA Team to
remain proactive in the implementation and maintenance
of quality programs and satisfying customer
requirements. Investigates, tracks and responds to
customer complaints, returns and incident
Provides technical support to plant management, service
groups and sales regarding process/product improvement
through analysis of product composition, quality and
function ability.
Conducts internal plant audits and ensures follow up of
identified issues. Prepares the operations team for and
leads efforts in 3rd party customer/plant audits. Acts
as a liaison for regulatory compliance agencies/audits
(i.e. WDA, USDA, FDA, etc.).
Develops and monitors standard operating procedures as
they pertain to the QA function and product quality and
Ensures certification of the lab by maintaining proper
documentation for all internal and government
requirements (i.e. antibiotic records, equipment
temperatures, water and air, proper sterilization
records, etc.). Oversees the maintenance and calibration
of lab equipment.
Values that align with the Saputo culture: Efficiency
through Simplicity; Family Oriented Environment;
Ownership & Commitment; Hand on Approach; Passion.
Bachelor s Degree in Dairy Science, Food Science,
Microbiology or a related field and five (5) or more
years of quality and supervisory/management experience
or the equivalent quality and supervisory/management
experience in dairy manufacturing.
Strong time management, communication, and
organizational skills. Strong customer service focus.
Working knowledge of computer programs (i.e. Excel,
Word, Maestro, Power Point, SharePoint etc.), regulatory
compliance as it relates to quality to include USDA,
FDA, etc., and lab equipment and its maintenance.
SQF Practitioner Certification, or ability to obtain.
Ability to identify, define, and solve problems;
trouble-shoot, lead, influence and inspire people;
evaluate and develop employee; and promote quality,
safety, and teamwork.
Ability to remain approachable and accessible to
employees on all shifts and work some weekends and
holidays as needed.
Possess strong collaboration, facilitation and
leadership skills, as well as demonstrated ability to
exercise judgment and discretion in establishing and
maintaining good working relationships with all levels
of employees as well as internal and external customers.
Able to travel independently to visit customers and
assist as needed.