Manager Quality

Summary Statement:

Ensures the plans and performance of the quality control and assurance programs within the organization meet or exceed management expectations. Provides leadership to institutionalize the processes of Continuous Improvement in accordance with organization goals and objectives.

Essential Functions and Key Responsibilities:

Accomplishes results through direct reports and staff working within established organizational objectives. Performs typical responsibilities of management requiring planning, evaluating, organizing, integrating, and coaching. Work is reviewed for adequacy in meeting cost, schedule and quality objectives.

Directs workers engaged in quality assurance activities to ensure continuous control and improvement of Quality processes. Designs and implements Quality training programs for key personnel in conjunction with managers.

Provides expertise and guidance in interpreting government regulations, regulatory agency guidelines and internal policies to ensure compliance. Interprets quality philosophy to key personnel in organization.

Reviews technical documentation and recommends inspection approaches and procedures. Reviews proposals and contracts and insures quality elements can be complied with. Creates and implements inspection criteria and procedures.

Reviews technical problems and procedures of departments and recommends solutions to problems or changes to procedures. Reviews technical publications, articles and abstracts to stay abreast of the technical developments in the industry.

Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product. Confers with engineering regarding quality issues of new product designs.

Works directly with operating entities to ensure that inspections and audits are conducted on a continuing basis as specified to enforce requirements and meet specifications. Manages audits or directs the audit of work activities of stakeholders to verify conformance of activities to standards defined in the audit document. Observes and asks questions pertaining to job functions.

Confers with material and component vendors to obtain information related to supply, quality and capacity of the vendor to meet production requirements and to insure quality of all purchased parts for company use.

Establishes and implements quality plans, testing and inspection procedures. Audits testing results to determine if product specifications are met and advises operating units on quality control standards for raw materials and finished products.

Tests raw material and finished product to quality controls to ensure compliance with quality standards, customer specifications and applicable government regulations.

Analyzes quality escapes and product defects and reports findings to management and appropriate department. Maintains an effective material review, disposition and corrective action program. Investigates and adjusts customer complaints regarding quality.

Stays abreast of the latest advances in inspection techniques and standards. Insures inspection personnel have the required levels of proficiency and certification in the various inspection disciplines.

Applies total quality management tools and approaches to analytical and reporting processes within each department. Designs and implements quality control training programs for key personnel in conjunction with managers.

Ancillary Job Functions and Responsibilities:

Performs other duties as required. These duties may include assignments in job classifications other than the primary assignment.

JOB QUALIFICATIONS:

MANAGER QUALITY

Formal Education, Training, Professional Certification and Work Experience:

Bachelor Degree in appropriate discipline from an accredited four-year college or university and eight (8) or more years related experience and training, or equivalent combination of education and experience. Must have a working knowledge of Federal Aviation Administration regulations and requirements, Coordinated Agency Supplier Evaluation, ISO 9001 and requirements.

Stakeholder Behavioral Standards:

All Stakeholders:
Integrity, Teamwork, Communications, Customer Focus, Initiative and willingness to assist and transfer technical knowledge to less experienced Stakeholders.

All Leaders:
Approachability, Drive for Results, Motivating Others, Managerial Courage, Decision Quality.

All Managers:
Priority Setting, Planning and Delegation.

Definitions for the standards shown above are found at the following link.
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Select Stakeholder or Leadership Standards.

Standard Job Requirements:

- Must be able to read and write the English language, perform basic mathematical calculations and learn to interpret and comprehend company policies, procedures, safety instructions, and other like documents used in an aerospace manufacturing environment.
- Competent in the use of standard software applications such as Microsoft Word and Excel and operate standard office equipment.
- Make telephone and direct personal contact with internal and external personnel and make formal presentations to small or large groups.
- Perform work of subordinates.

Special Job Requirements:

- Possess or be willing to obtain certification from the International Auditor and Training Certification Association (IATCA) or the ANSI-ASQ National Accreditation Board (ANAB).

Special Training:

- Safety training applicable to the job and the general work area.

Physical Requirements:

While performing the duties of this job, the Stakeholder is regularly required to sit; use hands to finger, handle, or feel; and talk and hear. The Stakeholder frequently is required to move from one place to another and reach with hands and arms. The Stakeholder must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Travel between facilities. Must be able to work in excess of eight (8) hours per day and five (5) days per week, if required. NRD:
Must be able to ascend and descend stairs.

Work Environment:

Must be able to tolerate exposure to dust, fumes, noise, temperature and other elements in the shop area, if required. The noise level in the work environment is usually moderate.

Mental Requirements:

Able to work as a team member, highly organized, work well under stress and handle multiple priorities. Must possess interpersonal and communication skills to interact with other people inside and outside the company.Skills and Work Requirements-Must be Customer Focused (Internal and External)
-Detailed knowledge of Aircraft Interior components; design, manufacturing and inspection of such components is highly preferred
-Possess thorough knowledge of AS9100 Rev C. and AS9102 FAI requirements
-Possess a working knowledge of FAA regulations
-Must have experience with drafting Processes and Procedures, and maintenance of Quality Manual
-Must have solid background in development and execution of Root Cause & Corrective Action Plans
-Must have solid background in MRB processes
-Must be able to review Program SOW and other Customer Requirements and develop documented inspection criteria and development execution plans
-SAP experience strongly preferred
-Experience with creating and manage to a budget is preferred
-Above average MS Word, Excel, Project, and Outlook skills
-Must be able to develop and mentor stakeholder reporting directly to this position
-Self-Starter, Highly organized, able to set own priorities
-Assertive, able to get results
-Process oriented, able to develop, deploy, measure, and sustain improved performance
-Ability to clearly set and communicate expectations
-Must be able to work in excess of 40 hours and weekends as required to meet customer and program needs
-Excellent communication skills, verbal