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Manager Salesforce Administration
The Manager, Salesforce Administration is responsible for supporting continued operations of Salesforce.com (SFDC) as part of the Salesforce Center of Excellence for the Online Division. The candidate will play a key role within the business that leverages Salesforce.com to improve the customer journey and drive business results. He/she will enable continuous improvement of Salesforce.com and support by enabling and aiding adoption by users, instituting appropriate security, identifying new functionality, assisting the field with reports and queries and driving automation to increase efficiency and effectiveness in business processes.
Reports to Director Salesforce Production Support and Administration
Work closely with COE leadership, business leadership, business analysts, developers and other key stakeholders in the design, configuration & build of the SFDC instance
Provide customized solutions through the use of system triggers, workflow, formulae and automations
Increase efficiencies through effective management of SFDC capabilities, capacity and storage
Design and maintain complex user roles, security, profiles, workflows rules, etc.
Ensure data integrity through the appropriate use of de-duping and data loading tools for bulk imports of data
Assist users with report, query and dashboard creation
Manage and maintain reports, dashboards, email templates, etc.
Maintain and support custom objects, fields, applications, etc.
Perform other duties as assigned
Education and/or Experience:
Bachelor s degree in technical or business discipline or at least 5+ years of experience in Salesforce administration role
3+ years of experience with relevant business systems; CRM (Sales and Support), Marketing Automation,
3+ years of experience implementing, configuring or administering Salesforce.com and other business applications
Knowledge and understanding of the Salesforce.com platform, eco-system and best practices
Ability to coordinate with internal developers and SFDC professional services to provide solution suggestions and constructive feedback
Keen attention to detail and complex problem solving abilities from operational and technical perspective
Experience documenting and analyzing processes, procedures, and/or policies
Proven ability to understand business needs and translate them not only into processes that scale but also quickly deploy them in salesforce.com
Strong oral and written communication skills
Laureate Education, Inc. and its parents, subsidiaries and affiliates are equal opportunity employers. EOE.