Manager - TQM

JOB FUNCTION:
Coordinates the development, implementation and evaluation of department and/or division quality and productivity improvement initiatives. Ensures that programs support organizational strategic objectives.

RESPONSIBILITIES:
Establishes, measures, tracks, and reports on all appropriate quality metrics.
Establishes meaningful and valued quality goals and service levels for all aspects of services provided within the Systems Integration and Quality Department and other areas of the Operations and Technology Division as required.
Works with Operations and Technology operating departments, performs analysis and develops and recommends appropriate action programs, with justifications, to correct processes that are not meeting department quality goals.
Identifies and documents all services provided by the Operations and Technology Division to both internal and external customers
Establishes baseline benchmarks to quantify department/division quality evolution.
Develops and implements appropriate quality communication program(s).
Evaluates existing programs according to established goals and objectives; revises programs as required to facilitate achievement of goals and objectives; recommends the retirement of programs which have outlived their usefulness.
Keeps abreast of industry trends and regulations, identifies changes affecting the department and takes appropriate action, notifies staff of internal operation changes.
Responsible for controlling operating and administrative expenses. May assist management with the departments capital and operating budget, may track expenses and report budget variances.
Represents the bank in industry, community, and civic activities as required.
Performs other related job duties and special projects as assigned.
Incumbent is required to comply will all applicable federal, state and local banking and industry related laws and regulations including but not limited to the bank Secrecy Act.
Incumbent is responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to any applicable subordinates.
Incumbent may have access to cash, customer accounts and/or sensitive and confidential information.

MINIMUM REQUIRED EDUCATION & EXPERIENCE:
College Degree in finance, management, business, computer science and/or equivalent experience.
Ten years of project management, operations, banking, management or information systems, or related working experience.
Previous management and project management experience.
A background in information technology and/or familiarity computer technology.
Previous total quality management experience is desired.

MINIMUM REQUIRED KNOWLEDGE:
Knowledge of total quality management practices and principles.
Working knowledge of all facets of banking operations (proof, items processing, deposit services, management information systems, etc.) .
Thorough understanding of software project management.
General understanding of computer technology.


DISCLAIMER
This job description is only valid as of the date it was created. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential and private