Manager Technical Optimization Team
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We have a an exciting opportunity for a Technical Manager to join the Customer Optimization team based in Denver, Colorado. Reporting to the Head of Customer Optimization, this role will lead a team of Technical Consultants and Engineers engaged directly with our key customers throughout the North American region.
Our teams act as customer advocates, owning responsibility for monitoring performance of assigned customers to unlock the value of our Travelport products in order to maximize customer efficiency, productivity and revenue contribution.
The Manager of the Technical Optimization Team will also perform the role of the Consultant in addition to managerial responsibilities. Along with their team they will build trusted, technical relationships with customers, providing recommendations to improve our customer search and booking workflow to achieve commercial goals.
This is a new and unique opportunity at Travelport to establish and lead a small technical regional team with the full support from the central development team.
* Work collaboratively within the region and Technical Optimization team to ensure ongoing customer engagements align with key commercial objectives and deliver business value for Travelport and our customers via:
* Pre-sales support and consultation
* Post-sales tactical development and implementation support
* Local customer optimization and ongoing business performance reviews
* Consultancy through high priority re-contract and retention activities
* Plan and execute regular engagement with new and existing customers to maintain and enhance relationships, making proactive use of current Travelport customer data to offer technical consultancy, product and project solutions.
* Demonstrate a broad range of technical product knowledge to realize maximum value from Travelport products.
* Provide technical and product recommendations to optimize customer workflow and applications for maximum performance and efficiency.
* Provide requirements and solution context to our central Technology Delivery teams for global implementation.
* Manage a team of 2-3 consultants and engineers.
* Proactively follows up with the team to ensure performance goals are met or exceeded and solicit input to solve problems and discuss new ideas.
* Working with the Head of the Optimization Team provide input to the organization vision and strategy and help establish and improve organizational process
Knowledge, Skills, Experience, Training, Education:
* Educated to diploma / degree level or equivalent work experience.
* 5+ years of experience in a Technology driven organization as a Manager or Consultant with significant time spent as resource manager.
* Experience in XML and API s solutions is advantageous.
* Working knowledge of BI reporting tools such as QlikView, PowerBI, Excel, Cognos, etc is desirable.
* Excellent analytical skills that include end to end process and systems analysis.
* Self-motivated learner, able to attain expert product proficiency and deep technical understanding.
* Excellent written and verbal communication skills with the ability to communicate and present at all levels.
* Excellent relationship building and collaboration skills with a good understanding of different cultures and how to work with them to deliver results, in a global organization.
* Commercially astute and able to evaluate revenue potential against operational cost.
* Experience within the travel industry is advantageous.
* Uses insightful judgment, identifies and analyzes information to make decisions, recommendations and solve problems.
* Expected to meet with key customers in support of objectives and goals for the region.
* Must be able to travel 20-40% of the time throughout the region, some International travel maybe required..