Manager, eCommerce Services
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The Manager of eCommerce Services will be the primary point for hotels and regional teams to engage with eCommerce Services. The Team Member will work in collaboration with partner teams and will be responsible for the day-to-day management and execution of eCommerce Services for a portfolio of hotels in a specified region. Services include local and regional promotions, SEO, PPC, retailing, website management, local email, social media and more. What will it be like to work for this Hilton Worldwide Brand? Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its thirteen global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors(R). If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member. What will I be doing? The Manager of eCommerce Services will drive hotel online revenues and contributions through the management and execution of localized online services whilst ensuring activities are aligned with brand and corporate strategy. The Team Member will manage eCommerce activities for hotels in portfolio, working cooperatively with Senior Managers, Regional Directors, and other Regional Managers to advance regional and company goals. Other key priorities are listed below: * Ensure appropriate communication with other regional teams and back up to central brand teams to ensure alignment and optimum execution, globally and locally * Continue to seek-out and develop new forms of cutting-edge technologies for test-and-learn applications to drive competitive advantage, revenue and plan ROI * Identify the Americas' hotel goals and develop an online business plan to achieve said goals * Present the plan to stakeholders annually and administer regular follow-up to ensure the hotel and region are on target to achieve goals * Research and help to identify business opportunities for the Americas hotel online performance improvement and report findings and conclusions to department leadership * Stay abreast of all online marketing channels including cutting-edge technology, systems and opportunities and make recommendations for implementation within eCommerce department and hotels * Manage directly and project manage all eCommerce activities for portfolio and work cooperatively with subject matter experts to develop and execute plans * Leverage effective partnerships with Global eCommerce, Search, Revenue Management, Brand Sales, Brand Marketing, HSW, and Hotel Operations * Work cooperatively with eCommerce Managers and Team Members * Develop and share Best Practices, test results and any other information which may improve the performance of the overall department * In accordance with brand guidelines, develop and maintain hotel content and ensure site(s) are fully optimized with images, fresh search engine optimized content, and appeals to visitors * Partner with eCommerce teams, Revenue Management, Hotel Performance Support and Hotel Tools and Resources to ensure hotel and regional level promotions are aligned with over-arching brand positioning and strategy * Research and compare competitive set against Americas' hotels, including but not limited to organic, local and paid search placement, onsite merchandizing, social media, rate retailing and more * Communicate important and necessary information to stakeholders via memos, reports, and phone calls * Adhere to measurements of Global eCommerce for websites to ensure effectiveness, usage, and awareness * Manage the objectives for hotels in portfolio hotels and how those objectives are going to be accomplished * Continuously analyze hotel performance against standards to determine whether the hotels are on target to reach goals * Provide monthly, quarterly and ad-hoc performance reports to all stakeholders and adjust activities and plans as necessary to achieve goals * Ensure goals are being achieved and provide feedback to department leadership accordingly * Excellent presentation and public speaking skills * Superb communication skills, with the ability to clearly and concisely express ideas both verbally and in writing * Ability to analyze website performance data (financial, statistical and/or performance) * Ability to take initiative to identify, prioritize and implement all elements required for the team to fulfill responsibilities in accordance with core strategic goals * Strong problem solving skills, including the ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems * Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities * Ability to collaborate with others and act in an objective manner in order to effectively solve problems and stay on track towards accomplishing organizational goals * Proficient web analytics (technical) skills with the ability to quickly learn new programs and train others as needed * Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met * Ability to influence collaborative efforts of other resources throughout the Hilton organization, including internal resources, external resources and other constituent groups as appropriate with aim of furthering Company goals * Knowledge of business mathematics, including the ability to calculate percentage changes, averages and weighted averages * Working knowledge of Microsoft Excel, including the ability to understand and manipulate basic spreadsheets Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.