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Manger, Solution Sales Engineer 8/20/2016

Symantec Chicago, IL

Company
Symantec
Job Classification
Full Time
Company Ref #
35652
AJE Ref #
575939091
Location
Chicago, IL
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

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OVERVIEW
Symantec is on the cutting edge of innovations in cybersecurity that help organizations protect their proverbial crown jewels from attack and exfiltration. Individuals in our Technical Sales Organization take responsibility for educating those organizations about these innovations and guiding them through solving complex problems. SE leaders are responsible for making sure they re doing it as effectively as possible. Setting us apart from our competitors is the devotion and time we take to understand our customers requirements better than everyone else, and satisfying those needs with technically capable products. Driven by our core values in every interaction, we help our customers revolutionize their businesses, so that each and every employee feels proud to be a part of the winning team of Symantec.

The Systems Engineering Manager (SEM) is responsible for supporting the external sales force for all their pre-sales technical requirements. He/She will manage assigned Systems Engineers (SEs) and their performance; ensuring staff is trained at a level that allows them to effectively accomplish their job responsibilities.

Due to the increasing focus placed on cultivating our channel ecosystem, SEMs also build relationships with peer leaders in regional and national channel partners and business influencers within strategic accounts.

You will also work with Sales Directors to not only ensure technical pre-sales objectives are met, but also to develop relevant sales/technical campaigns. You will ensure the technical and sales skill levels are sufficient for customer-based technical discovery, business and technical relevancy, sales presentations, and demonstrations.

The SEM is also responsible to ensure forecast objectives are met, and will attend sales calls and other events to ensure SE proficiency. When required, the SEM will manage territorial schedules for optimum utilization of resources.

KEY RESPONSIBILITIES

* Build and maintain a team of high-performing Sales Engineering (SE) resources
* Create customized training and enablement plans for individual team members, including both technical and soft skills
* Monitor territory/account forecast and ensure that opportunity roadblocks to technical closure are removed or minimized
* Work with the SE s to create customer profile of technologies installed, key projects, initiatives, and political org charts
* Engage Sales Manager to create whitespace analysis for the territories/accounts
* Manage team members overall short and long-term career development
* Build and develop relationships within the assigned client base
* Attend sales meetings with SE team to observe and provide coaching and performance management to individual team members
* Collaborate with peer managers for SE engagement across accounts, team enablement, and team building
* Work with internal support, business unit, and management teams to ensure which resources to engage when field need arises

QUALIFICATIONS

* 8+ years demonstrated pre-sales experience.
* 5 + years demonstrated management or supervisory-level experience.
* Bachelor's degree in Computer Science, Engineering, Business, or Management
* Must present a professional appearance and demeanor and possess strong interpersonal skills.
* Able to relate to a wide range of technical staff and managers at Symantec and in customer environments.
* Have the ability to handle project management responsibilities for implementation of company related solutions assigned by the manager.
* Must possess presentation-ready knowledge of several Symantec or competitor solutions and possess expertise in products making up one or more solutions.
* Ability to relate to a wide range of technical staff and leaders in customer environments.
* Collaborative spirit and excellent written/verbal communicator
* CISSP or equivalent industry certifications preferred.

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Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.","value":"

OVERVIEW
Symantec is on the cutting edge of innovations in cybersecurity that help organizations protect their proverbial crown jewels from attack and exfiltration. Individuals in our Technical Sales Organization take responsibility for educating those organizations about these innovations and guiding them through solving complex problems. SE leaders are responsible for making sure they re doing it as effectively as possible. Setting us apart from our competitors is the devotion and time we take to understand our customers requirements better than everyone else, and satisfying those needs with technically capable products. Driven by our core values in every interaction, we help our customers revolutionize their businesses, so that each and every employee feels proud to be a part of the winning team of Symantec.

The Systems Engineering Manager (SEM) is responsible for supporting the external sales force for all their pre-sales technical requirements. He/She will manage assigned Systems Engineers (SEs) and their performance; ensuring staff is trained at a level that allows them to effectively accomplish their job responsibilities.

Due to the increasing focus placed on cultivating our channel ecosystem, SEMs also build relationships with peer leaders in regional and national channel partners and business influencers within strategic accounts.

You will also work with Sales Directors to not only ensure technical pre-sales objectives are met, but also to develop relevant sales/technical campaigns. You will ensure the technical and sales skill levels are sufficient for customer-based technical discovery, business and technical relevancy, sales presentations, and demonstrations.

The SEM is also responsible to ensure forecast objectives are met, and will attend sales calls and other events to ensure SE proficiency. When required, the SEM will manage territorial schedules for optimum utilization of resources.

KEY RESPONSIBILITIES

* Build and maintain a team of high-performing Sales Engineering (SE) resources
* Create customized training and enablement plans for individual team members, including both technical and soft skills
* Monitor territory/account forecast and ensure that opportunity roadblocks to technical closure are removed or minimized
* Work with the SE s to create customer profile of technologies installed, key projects, initiatives, and political org charts
* Engage Sales Manager to create whitespace analysis for the territories/accounts
* Manage team members overall short and long-term career development
* Build and develop relationships within the assigned client base
* Attend sales meetings with SE team to observe and provide coaching and performance management to individual team members
* Collaborate with peer managers for SE engagement across accounts, team enablement, and team building
* Work with internal support, business unit, and management teams to ensure which resources to engage when field need arises

QUALIFICATIONS

* 8+ years demonstrated pre-sales experience.
* 5 + years demonstrated management or supervisory-level experience.
* Bachelor's degree in Computer Science, Engineering, Business, or Management
* Must present a professional appearance and demeanor and possess strong interpersonal skills.
* Able to relate to a wide range of technical staff and managers at Symantec and in customer environments.
* Have the ability to handle project management responsibilities for implementation of company related solutions assigned by the manager.
* Must possess presentation-ready knowledge of several Symantec or competitor solutions and possess expertise in products making up one or more solutions.
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