Market Attendant Hudson's Market (Seasonal)

Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

OUR MISSION: Create memorable experiences for each and every one of our guests and, along the way, each other. We are a team that respects each other; a team that appreciates each of our strengths and weaknesses; and a team that works together to hold each other up during tough times and build on each others abilities at all times.

OUR SERVICE STANDARDS:

Greet All Guests
Use the Guests Name
Thank our Guests
Take Pride in your Appearance
Have Pride in your Surroundings
Maintain a Service Posture
Be Knowledgeable about the resort
Own the Situation
Use Proper Phone Etiquette
Anticipate Guests Needs
Escort the Guest

SUMMARY: The Hudson s Market Attendant will be responsible for preparing quality food orders in a timely manner daily. She will be responsible for creating an excellent first impression as well as providing exceptional customer service. The Hudson s Market Attendant will assist in maintaining the AAA Four Diamond Standards.

The Hudson s Market Attendant will always conduct himherself in manner which supports the guiding principles of Destination Hotels & Resorts:

Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.

The Hudson s Market Attendant shall strive to provide exceptional service to both internal and external guests at all times. She will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS:
Preparing quality food orders
Ensure the orders are prepared within a timely manner
Assist in preparation of food
Cleans and resets tables as needed
Ensures guests are comfortable and welcome if required to wait
Maintains cleanliness of counter tops, workfood stations, tables, the Market s appearance
Answers Market s telephone, responding to guests questions in a professional manner
Attends mandatory monthly department meetings appropriate resort and division meetings
Familiarizes himherself with menu

Answers questions andor makes recommendations on menus as needed
Assists servers with monitoring assigned tables for customer satisfaction, quality and additional service
Provides general resort information for guests
Offers warm and sincere welcomefarewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Addresses any guest issue promptly and with concern
Offers guests assistance resort directions, activity suggestions, etc.
Provides assistance to Market staff as needed
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.

Associate is held accountable for all duties of this job and other duties as assigned.