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Medical Assistant II - 33 Hours

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POST DATE 9/2/2016
END DATE 12/9/2016

Massachusetts General Hospital(MGH) Danvers, MA

Danvers, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Under the direction of the Practice Manager, the Medical Assistant is responsible for assisting physicians, nurse

practitioners and nurses with evaluation, management, and treatment of patients during office visits and other tasks

related to the visit consistent with his/her training and skills. His/her primary roles are to assure efficient patient flow

through the office, to maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting

with patients in a professional, friendly manner consistent with their needs.


Crossed trained at the front desk to assist with phone calls, appointment scheduling, clinical messaging, check in, check

out and other front desk duties

Reviews provider schedules daily and weekly to plan patient care and formulates solutions for potential problems

Communicates schedule changes with providers

Greets patient in waiting room and escorts to triage room and exam room

Assures efficient patient flow through the office, triage room and exam rooms

Checks patients identification using (2) patient identifiers name, DOB and/or MRN

Adheres to hand hygiene and standard precaution guidelines

Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary)

Anticipates / sets up special equipment and/or supplies needed for the visit

Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information

Assists the physician or nurse practitioner with patient care during the visit

Assists patient through checkout process when visit is complete

Cleans and prepares room for next patient

Responds to needs to expedite visits and keep on schedule

Provides care appropriate to age group of patients in practice setting and documents data per practice protocols

Tests specimens as necessary:

- h. Pylori breath test

- stool for occult blood

- Breath Lactose Test

Performs other tests, procedures, and treatments as needed

Download glucometers, pumps and reports as needed

Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed

Documents testing / results per practice protocols

Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed

by a physician, nurse practitioner, or nurse

Enters vitals and test results into EPIC

Updates clinical paperwork as needed

Assists physicians, nurse practitioner or nurses in coordinating care with / making referrals to community agencies for nonclinical


Maintains neat, clean and safe exam rooms and treatment areas

Assures exam, treatment and clean utility rooms are properly stocked, equipped, and secured as applicable

Assures GI is adequately stocked with Infant Formula and tracks Formula arrival and dispensing.

Assures all equipment is in good working order

Cleans equipment, exam rooms and triage room after patient use per office protocol

Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their


Communicates appropriately and effectively with patient

Functions as in integral part of the patient care team

Interacts in a professional, cooperative way with other practice staff

Accepts delegated responsibilities in a positive manner

Offers help to others in the practice when not busy

Before leaving the practice on breaks / lunch / shift makes sure adequate coverage is available

Engages in constructive problem solving with others in the practice as problems arise

Attends and participates in practice staff meetings

Performs all other duties assigned

Qualifications - Internal


Knowledge of computer skills necessary including EPIC, Microsoft Outlook and Microsoft Office as required.

Exceptional organizational skills, flexibility to manage multiple tasks with accuracy and attention to detail

Ability to work independently, as well as in a team environment

Excellent and effective interpersonal and communication skills

Demonstrated ability to work effectively and courteously with various groups of patients, families, support staff, and


Demonstrated ability to problem-solve and function as a resource to other members of the team

Ability to resolve complex issues on behalf of the providers and the patients

Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies

Ability to Prioritize

Accuracy and attention to detail

HS Diploma Required

Graduate of Accredited Medical Assistant program

1-2 years of Medical Assistant experience


Ambulatory Care Setting

HS Diploma Required

Graduate of an approved MGH Medical Assistant program or equivalent

1-2 years of Medical Assistant experience