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Medical Assistant Supervisor - SOM OB/GYN-Fertility (MED AST 2 SUPV)

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POST DATE 9/2/2016
END DATE 12/9/2016

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


Job Title

Medical Assistant Supervisor - SOM OB/GYN-Fertility (MED AST 2 SUPV)

Job ID


Job Code


Job Family



Mission Bay

Weekly Hours

40 ; 100%

Appointment Type



SOM OBGYN-Fertility


8-hour Variable

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

The UCSF Obstetrics/Gynecology Health Center is recognized internationally for its expertise in providing comprehensive, specialized care for women's health issues. In fact, we are the only nationally designated Center of Excellence in Women's Health in Northern California. We are also recognized as one of the top hospitals in the nation for gynecological care.

Our staff recognizes that women's bodies differ from men's in many subtle ways beyond the obvious reproductive organs. We believe our patients have a right to compassionate, high quality care that is both comprehensive and convenient. Our doctors and staff are prepared to address your health needs from adolescence to menopause and beyond.

Job Summary

The Center for Reproductive Health (CRH) provides fertility related services including ambulatory visits, outpatient surgical procedures as well as andrology/embryology laboratory services. It is a busy, ambulatory practice that is open weekends and holidays with an annual visit volume of approximately 34,000. This position will supervise MA staff in multiple units within the practice (pre-cycle, in-cycle, specimen collection and procedure areas).

Under supervision of the Practice Manager guided by policies and procedures of the Ambulatory Services, and in collaboration with the Clinical Nursing Staff, the Medical Assistant Supervisor works independently and has primary responsibility for the supervision of the medical assistant staff. He/she will be responsible for supervising the operational, human resource, and clinical competency skills of the medical assistants who work in the practice, including staff schedules to cover the practice 364 days per year. Coordinates and assigns lunches and breaks for all MA staff, and re-assigns tasks when other MA s are absent. Approximately 75 % of time is spent on administrative activities. The MA Supervisor oversees the clinic flow ensuring an efficient, well run operation paying attention to room utilization, wait times and provider productivity.

As a working supervisor he/she also assists in the delivery of care to patients in the ambulatory group practices. Work includes a performing and assisting with a variety of clinical procedures, reconciling patient s medications and communicating health care maintenance reminders to assure positive care outcomes. S/he will perform assigned patient care and laboratory procedures in support of the primary or specialty care services provided to patients within the practices. S/he is required to learn and be able to assist in all CRH Faculty Practices.

S/he is required to adhere to the Living Pride Standards and Telephone and House Standards as adopted by the Medical Center.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Required Qualifications

* Three years of experience as a Medical Assistant/Hospital Assistant in a medical practice

* Current California CPT-1 license

* Active American Heart Association CPR certification

* Certification from an approved Medical Assistant program; or equivalent combination of training and experience

* Knowledge and abilities essential to the successful performance of the duties assigned to the position

* The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications

* Previous supervisory experience

* Excellent communication and patient service skills

* Previous Fertility experience

* Previous APEX and IDEAS experience


* Current California CPT-1 license

* Active American Heart Association CPR certification

Living Pride Standards

Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

* Picks up and disposes of any litter found throughout entire facility.

* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

* Protects the physical environment and equipment from damage and theft.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the