September 08, 2016

Medical Biller Collections - Full Time - Ashland

Partners Community Physicians Organization(PCPO) - Ashland, MA

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Job Description

General Summary/Overview:

The position handles all collections from self pay accounts in a courteous and timely manner. The position manages phone and correspondence to resolve all self pay balances for final adjudication. This position requires the ability to work till 7:00p.m. two evenings a week.

Principal Duties and Responsibilities:

* Collecting past due balances via phone and written correspondence.

* Follow all departmental policies and procedures.

* Respond to customer inquiries promptly and with excellent customer service.

* Ability to maintain confidential information.

* Ability to provide attention to detail and prioritize work.

* Ability to collaborate with others to arrive at a conclusion using compromise, persuasion, rational.

* Ability to make sound and timely decisions.

* Ability to work independently with little supervision.

* Skill of developing and maintaining positive working relationships with our patients and co-workers.

* Must possess good customer service and telephone skills.

* Maintain acceptable call quality and meet deadlines as determined by the Manager.

* Make appropriate notations to patients accounts in billing collection system.

* Daily follow-up on unpaid patient balances.

* 2 or more years of collections experience needed.

* Understanding of both insurance and patient responsibility.

* Good math skills.

* Ability to work independently as well as in a team a must.

* Strong computer skills and organizational skills. Allscripts experience preferred.

* Excellent customer service attitude.

* Flexible and able to multitask.

* Basic understanding of medical billing.

Equal Opportunity Employer