Medical Director for Ambulatory Quality and Safety for Partners eCare

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POST DATE 8/24/2016
END DATE 2/1/2017

Partners HealthCare(PHS) Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree



As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

Were focused on a people-first culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.


The Medical Director reports to the Associate Chief Quality Officer. They are responsible for the use of information technology to facilitate and improve ambulatory quality and safety at Partners HealthCare. S/he provides clinical leadership for the full spectrum of ambulatory quality and safety as it relates to Partners eCare.

This person in this role will lead the process of designing, specifying, and implementing existing and new functionality in Partners eCare for the purposes of ambulatory quality and safety. The job will entail convening and interfacing with clinicians and administrative leaders across Partners, synthesizing input and needs, and interfacing with developers and other technical resources in order to best meet those needs. The Medical Directors activities will also include representing the perspectives of the departments of Partners eCare, Population Health Management, and Quality, Safety, and Value on various projects and Committees. The Director will support the day to day execution of clinical quality and patient safety efforts for the Partners eCare Program. S/he will be a primary clinical leader in Partners eCare Meaningful Use and Joint Commission quality and safety activities that relate to the ambulatory setting.

Principal Duties & Responsibilities

General Responsibilities
Leads the system-wide efforts to leverage Epic as a tool to advance ambulatory quality measurement and improvement across PHS
Leverages knowledge of ambulatory quality to benefit QSV and PHM.
Leverages knowledge of project dependencies and timelines across PeC, PHM, and QSV to reconcile competing priorities
Manages teams of subject matter expert clinicians across Partners and supports the process for content development, standardization, coordination, maintenance, and archiving for PeC
Coordinates all efforts with the Medical Director for Hospital Quality and Safety for Partners eCare
Dedicates a minimum of 0.50 FTE to this role

Areas of Focus
Adult Primary Care: Meets regularly the Primary Care Council and leads the PCC Quality and Operations Workgroup to source, prioritize, and specify quality and safety issues related to primary care.
Pediatric Primary Care: Meets with analogous Pediatric governance groups in the same capacity.
Specialty Care: Working with PHM Specialty Medical Director and Administrative Director, convenes and facilitates groups of specialty clinicians from across Partners to define ambulatory quality measurement.

Duties for Each of the Above Areas of Focus
Helps to direct a subset of the activities PeC Ambulatory team and related resources to design and build registries related to wellness, chronic disease management, and safety.
Leads components of the Population Health Management Ambulatory Quality team to ensure appropriate measurement for the Internal Performance Framework and for external payer contracts.
Works closely with other components of the PHM Primary Care and PHM Ambulatory Quality team to enable quality improvement activities
Works with EDW and IS teams to ensure appropriate data transfer and management for the purposes of analysis and measurement.

Partners eCare Operational Responsibilities
Develops and manages portfolio of work as co-chair of the Partners eCare Quality, Safety, and Efficiency Steering Committee
Serves as a bidirectional liaison to Epic in Wisconsin, including receiving and sending critical event related alerts and communications to and from the larger Epic community.
Leads the implementation (go live) of quality and safety strategy for Epic implementation, including on-site activities, committee meetings, and subsequent work products
Leads ambulatory quality and safety strategy for Epic steady state operations following initial go-lives
Coordinates and collaborates and provides input and clinical leadership for relevant PeC teams to achieve quality and safety goals including Clinical Decision Support, Clinical Content, end-user device selection and biomedical device integration, Education, Reporting, and Training.
Responsible for processes to monitor ambulatory quality and safety issues via rL solutions and help desk tickets
Provides guidance around quality and safety reporting from Epic, including safety metrics, KPIs related to quality and safety, and other reporting

Provides regular updates to system-wide senior and executive leadership on progress related to Partners eCare and Quality, including quarterly reports to PHS Chief Quality Officer Council and Population Health Management leadership
Identifies opportunities to advance the scholarship at PHS by publishing peer-reviewed manuscripts based on the activities included in the role
Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

Respected and practicing clinician with MD, DO, or similar degree required, masters degree preferred
Minimum of 5 years of experience in quality, either in clinical operations or research and innovation
Minimum of 5 years of experience in leading complex projects and teams involving senior clinicians and administrators
Experience in the science of quality and safety improvement
Expertise in measuring clinical quality of care for use in quality improvement
Demonstrated experience managing cross-functional teams and projects

Practical EHR experience, preferably with the Epic system
Strong knowledge of clinical care processes across disciplines and across the care continuum and how to use enabling technology to standardize and optimize clinical care delivery
Demonstrated ability to formulate and execute strategy
Strong leadership and mentoring skills
Proficient in exercising initiative, judgment, problem solving and decision making
Exceptional communication skills, including strong verbal, written and interpersonal skills
Ability to build and manage relationships in a highly complex and changing environment
Skilled at facilitation and building consensus and navigating sensitive issues
Skill in negotiation with stakeholders, vendors and other parties
Demonstrated ability to handle