Meeting & Convention Services Manager

The Meeting & Conference Services Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high quality products and service levels. Heshe is expected to market ideas to promote business; maintain revenue and payroll budgets* and meet budgeted productivity while keeping quality consistently high. The Meeting & Convention Services Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

* Keep immediate supervisor fully informed of all problems or matters requiring hisher attention.

* Prepare and submit required reports in a timely manner.

* Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.

* Know meeting room setups and capabilities.

* Know sleeping room configurations and types.

* Respond to requests by Meeting Planners immediately.

* Use the Partnership Agreement to meet client needs.

* Have comprehensive knowledge of all operational departments within the hotel* guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.

* Interact with outside planners, vendors for event setup.

* Maintain pricing integrity and propose upscale menus for clients.

* Create, review and revise rooming lists and VIP lists.

* Manage existing accounts and follow up with client resolicitation to capture future business.

* Work with other F&B managers and keep them informed of F&B issues as they arise.

* Manage the function book and adjust space in order to ensure maximum potential revenue.

* Be visible on the floor and assist staff as needed during functions.

* Be involved in andor conduct departmental and hotel training (One-to-One Training, etc.)

* Plan and execute holiday and special events in conjunction with the Senior Catering Sales Manager.

* Use feedback from Meeting Planner evaluations to improve service and quality.

* Participate in required MOD program as scheduled.