Member Care Manager

Vantage Hospitality Group, Inc. is the 10th largest hotel company worldwide. Founded in 1999, the company has grown to include a broad spectrum of hospitality-related ventures. Vantage manages resources in hotel ownership, management, marketing, national brand affiliation and real estate. Vantage Hospitality Group, Inc. launched the award-winning limited service hotel brand Americas Best Value Inn, which has been recognized by the lodging industry as the fastest growing chain five years in a row.

This is a perfect opportunity for a Front Desk Agent or Reservations Agent who wants to take the next step in their hospitality career. Our guests are our hotel Owners and General Managers.

The Member Care Manager serves as the primary contact for our 1000 hoteliers. The Member Care Manager is expected to respond to a high volume of inquiries while collecting information relevant to the properties within their respective region, utilizing corporate staff and industry resources to ensure proper closure and resolution. Must be able to demonstrate empathy and sensitivity when handling Hotelier requests and effectively analyze complextechnical challenges to diagnose and resolve situations to the highest degree of Hotelier satisfaction.

Primary Responsibilities:

*Act as the direct liaison between Hoteliers and internal teams

*Effectively manage Hotelier expectations related to reservation contribution, service delivery, etc.

*Review Hotelier concerns, including, but not limited to hotel operations, reservation delivery, feedback scores, quality assurance scores, sales and marketing techniques, revenue management, etc., and implement Action Plans to achieve a solid return on investment (ROI).

*Track and record all Hotelier correspondence