Member Retention Representative
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Created in 1998, VNSNY CHOICE is the managed care affiliate of the Visiting Nurse Service of New York and shares its mission of compassion and care for the poor, the chronically ill and elderly. Our guiding principle is to help the most vulnerable among us live safely and independently for as long as possible in their own homes and communities. VNSNY CHOICE has 700 employees, including 227 care management staff. On any given day, VNSNY CHOICE coordinates care for more than 40,000 members through its array of Medicare and Medicaid health plans, including Medicaid Long Term Care, Medicare Advantage, and a HIV/Special Needs Plan. With offices in Manhattan, Brooklyn and upstate New York, VNSNY CHOICE health plans are available in the New York City metropolitan area as well as on a plan basis in selected counties throughout New York State.
RESPONSIBILITIES AND QUALIFICATIONS:
Calls assigned enrollees into VNSNY CHOICE plans to ensure high post-sales satisfaction and minimization of member cancellation. Ensures potential members understand plan details and options they are eligible for, answers inquiries related to all VNSNY CHOICE products, and records resulting actions and comments. Informs potential members of anticipated future calls and contacts for plan eligibility verification. Works under moderate supervision.
Licensure: Medicare License preferred.
Education: High School diploma or the equivalent required. Bachelors Degree preferred.
Experience: Minimum two years of managed Medicare and/or Medicaid sales, customer service or marketing experience with a culturally diverse target population required. Excellent verbal and written communication skills required. Bi-lingual skills preferred.
VNSNY is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights, then please visit: